Saint Joseph Parking Attendant

Company Description

When you come to the University of Maryland St. Joseph Medical Center, you’re coming to more than simply a beautiful 37-acre, 218-bed suburban Baltimore, Maryland campus. You’re embarking on a professional journey that encourages opportunities, values a team atmosphere, and makes convenience and flexibility a priority. Joining our team of healthcare professionals means you’ll be contributing to a locally and nationally recognized institution. UM St. Joseph has been recognized by The Leapfrog Group as a grade ‘A’ hospital and by U.S. News & World Report as #3 in both the state and Baltimore Metro area, making UM St. Joseph the highest-ranking community hospital in Maryland. In addition, we’ve been consistently recognized as a top employer by Baltimore magazine.

General Summary

The Parking Attendant is cross trained to provide multiple functions, including cash collection, patient, visitor and employee parking service, valet parking, and light parking facility maintenance, direction and information. Works all field positions to maintain high quality service standards. Trained to respond immediately to parking and customer related emergencies, equipment / computer failures.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

Fee Collection

• Perform bank count before and after each shift
• Recognize all types of parking validations
• Deposit all collected parking fees
• Provide correct change to customers based on fee computer calculations
• Appropriately charge the correct fee to customers
• Assist customers with how to properly use parking equipment
• Maintains quality customer service standards for patient, visitor and employee parking services
• Complete cashier report sheet daily

Valet Parking

• Deposit all collected parking fees
• Complete valet report sheet daily
• Park customer vehicles in designated parking area
• Maintains quality customer service standards for patient, visitor and employee parking services
• Appropriately charge the correct fee to customers
• Assist with keeping the fire lanes clear
• Inspect all customer vehicles prior to accepting responsibility
• Perform bank count before and after each shift

Parking Maintenance

• Inspect campus for safety hazards and report any deficiencies to Parking Manager for review and resolution
• Assist with light parking facility maintenance as needed
• Complete attendant report sheet daily
• Inspect parking facilities and equipment and submits work request to Parking Manager for review and resolution
• Perform cleaning functions as needed including but not limited to trash and debris

Support

• Assist with keeping the fire lanes clear
• Assess level of available parking spaces and keep manager informed
• Provide direction and information as needed
• Monitor restricted parking areas and report any violations to manager

Qualifications

Education and Qualifications

High School Diploma or GED, required.

Certification/Licensure/Registration

Valid State Driver’s License (Required)

Knowledge, Skills and Abilities

• Proven analytical skills
• Excellent interpersonal skills
• Strong customer services skills
• Strong verbal communications skills
• Basic computer skills

Patient Safety

Ensures patient safety in the performance of job functions and through participation in hospital and department patient safety initiatives

• Identifies possible risks in processes, procedures, devices and communicates the same to those in charge.
• Takes action to correct observed risks to patient safety.
• Reports adverse events and near misses to appropriate management authority.

Additional Information

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