Rooms Manager For Upscale Boutique Hotel In Va | 85K - 100K

Position: Rooms Manager Location: Virginia (VA), United States Salary: $85,000 per year Bonus: 20% of base salary Relocation Package: $6,000 Temporary Housing: 30-60 days

About the Company: We are an upscale boutique hotel nestled in the beautiful state of Virginia. With 36 luxurious rooms, we provide an exceptional guest experience, offering personalized service and attention to detail. Our establishment is renowned for its unique ambiance, exquisite amenities, and commitment to excellence. We are currently seeking a talented Rooms Manager to join our team and contribute to our continued success.

Job Summary: As the Rooms Manager, you will oversee the daily operations of the hotel's rooms division, ensuring exceptional guest service, efficient room management, and smooth operations. Your primary focus will be on managing front office operations, housekeeping, reservations, and guest services. This role requires a strong background in hotel operations, excellent leadership skills, and a passion for delivering outstanding guest experiences.

Key Responsibilities:

• Housekeeping Management: Manage the housekeeping department, including room cleaning, maintenance, and quality assurance. Monitor cleanliness standards and implement procedures to uphold the highest level of cleanliness and comfort for guests.
• Front Office Operations: Oversee the front desk operations, including check-in, check-out, guest services, and concierge. Ensure efficient handling of guest requests, complaints, and inquiries. Implement and maintain standard operating procedures to enhance guest satisfaction.
• Staff Supervision and Training: Recruit, train, and supervise front office, housekeeping, and reservations staff. Provide ongoing coaching and development opportunities to enhance their skills and performance. Foster a positive work environment that promotes teamwork and exceptional guest service.
• Health and Safety Compliance: Ensure compliance with all health, safety, and security regulations. Maintain accurate records and documentation related to safety protocols, incident reports, and emergency procedures.
• Collaboration: Collaborate with other departments, such as food and beverage, maintenance, and sales, to ensure seamless operations and guest satisfaction. Participate in regular meetings and provide input on overall hotel operations.
• Reservations and Revenue Management: Oversee the reservations process, maximizing room revenue and occupancy rates. Collaborate with the sales and marketing team to optimize revenue strategies, manage room inventory, and implement pricing strategies.
• Guest Satisfaction: Ensure an outstanding guest experience by consistently delivering personalized service, resolving guest issues promptly, and maintaining high guest satisfaction scores. Implement guest feedback and make necessary improvements to enhance the overall guest experience.
• Operational Efficiency: Monitor and analyze room occupancy, revenue, and other performance metrics. Identify opportunities for improving operational efficiency and cost control. Implement strategies to optimize productivity while maintaining high service standards.

Requirements

Qualifications:

• Minimum of 5 years of experience in hotel operations, with a focus on front office, housekeeping, and guest services.
• Exceptional customer service skills and a commitment to providing personalized guest experiences.
• Bachelor's degree in Hospitality Management or a related field is preferred.
• Ability to work in a fast-paced, dynamic environment with a high level of attention to detail.
• Excellent communication skills, both verbal and written.
• Strong knowledge of hotel operations, including reservations systems, revenue management, and front office procedures.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Proficient in using hotel management software and reservation systems.
• Strong problem-solving and decision-making abilities.
• Knowledge of health, safety, and security regulations in the hospitality industry.

Benefits

Benefits:

• Professional growth and development opportunities within the organization.
• Temporary housing for 30-60 days to facilitate a smooth transition.
• Competitive salary of $85,000 per year.
• Opportunity to work in an upscale boutique hotel with a focus on exceptional guest experiences.
• Relocation package of $6,000 to assist with moving expenses.
• Performance-based bonus of 20% of base salary.