Room Attendant/Laundry Attendant

Summary

The Room Attendant (RA) works with the Housekeeping Management Team to clean guest rooms and public space areas, and/or work in the commercial laundry facility, in accordance with brand time, product and placement standards to ensure total guest satisfaction. This position will also provide back up our Laundry Department.

DUTIES AND RESPONSIBILITIES:

• Report needed repairs or unsafe conditions to supervisor.
• Handle all lost and found items according to established procedures.
• Perform other duties as assigned.
• Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning the kitchen area, room refrigerator, microwave, coffee maker, dishware, etc.
• May regularly assist with deep cleaning projects.
• Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
• Ensure compliance with federal, state and local laws regarding health and safety services.
• When assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order. Operate washers and dryers according to hotel standards and manufacturers’ guidelines. Receive soiled linens and inspect for damaged or stained items. Fold and store clean linens, report damages to supervisor.
• Minimize waste of supplies and amenities within all areas of housekeeping.
• Notify supervisor when service is completed so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

QUALIFICATIONS AND REQUIREMENTS:

• Will be required to work mornings, evening, weekends, and holidays.
• Ability to speak, read, and write fluent English is preferred; other languages beneficial.
• Previous background from the extended stay industry preferred.
• Basic reading, writing and mathematical abilities are preferred.
• Some previous housekeeping experience preferred.
• Carrying, lifting or pulling items weighing up to 75 pounds.
• Will be required to regularly use commercial cleaning chemicals.
• Frequently standing up, bending, climbing, kneeling, and moving about the facility.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Company Paid Life Insurance
• Educational Assistance
• Health Savings Account with Company Match
• Medical, Dental and Vision Insurance
• Various Employee Perks and Discounts
• Paid Vacation and Sick Days
• Paid Parental Leave
• Company Paid Short Term and Long Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Sonesta Hotel Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.