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Room Attendant/Houseperson - The Inn At Villanova University
Company | Villanova University |
Address | Villanova, PA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Higher Education |
Expires | 2023-05-13 |
Posted at | 1 year ago |
Posting Details
- Perform other duties as assigned.
- Ensure that emergency procedures are understood so that in the event of an emergency the procedures are executed with accuracy and in a timely fashion.
- Cleaning Guest Rooms – clean guest rooms with consistency, according to the Inn and AAA 4 diamond Public Spaces/Meeting Rooms – Clean, refresh and maintain all public spaces, rest rooms and meeting rooms. Ensure cleanliness and organization of all meeting rooms, rest rooms and public spaces. Immediately report any issues to Management. Breakdown room arrangements, including tables, chairs, audio visual equipment, office supplies and dance floor in accordance with the schedule of events for the Inn at Villanova University. Display a courteous, helpful, and professional manner when greeting and providing assistance to guests of the hotel.
- Receives moderate to limited supervision working from objectives set by supervisor. Employee organizes and carries out most assignments in accordance with standard practices, instructions or previous training. Employee handles some unusual situations independently.
- Follow all established Quality Standards, Quality Service Outcomes, and the Quality Assurance Program.
- Maintain a high level of morale and cooperation.
- Enforce and ensure that University and the Inn’s policies and procedures are properly understood and followed.
- High school diploma or equivalent required.
- Ability to communicate effectively with clients, senior management, and support staff. Ability to work in a team environment and respond effectively to changing demands. They must demonstrate excellent interpersonal skills and a positive customer-oriented attitude and professional image.
- Ability to follow very strict set expectations on room cleaning public area cleaning, meeting room cleaning and staging. Understanding of recycling, laundry, chemical use.
- 2-3 years in the hospitality/custodial industry.
- Bending and long periods of standing.
- Making beds, lifting linen.
- Approved cleaning chemicals. Work is performed in a normal hotel/conference center environment with occasional stressful periods, and includes evenings, weekends, holidays, and special event periods. Little or no dangers or hazards are involved when correct procedures are followed.
- Use vacuum and other custodial related equipment.
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