Room Attendant - On Call

Job Details
Job Location: Harbor Court Hotel - San Francisco, CA
Salary Range: $21.94 - $22.82 Hourly
Description
About our company:
Springboard Hospitality is a premier third-party hotel management company with a 30+ year history transforming lifestyle hotels, from the islands of Hawaii to the tip of Florida.
Springboard team members are a diverse mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers and community leaders making waves across one of the most diverse portfolios in the industry.
At every level, the Springboard team is dedicated to going Above & Beyond to deliver hotels that transform people, properties & communities. From memorable moments at the front desk, to thoughtful room touches, to inspired onsite programming, the Springboard team is committed to empowering the traveler's journeyinviting them to experience the frequency of each hotel's locale, pushing authentic human connection, exploration, and discovery, while also driving revenue.
Springboard values intentional culture, and whole-heartedly believes in nurturing, training, and empowering the careers of the hospitality leaders of today and tomorrow, encouraging them to travel and explore, through Springboard's award-winning portfolio. From work life balance to career development, Springboard values and invests in the greater team, reflected in zero corporate turnover during the pandemic, well positioned for continued growth through the future.
https://www.springboardhospitality.com/
Primary Mission
This position will be responsible for maintaining the cleanliness/sanitation of guest rooms, guest corridors, elevators, and all assigned areas. He/she is also responsible for delivering items to guest rooms (irons, towels, extra pillows, etc). This associate will handle daily cleaning and maintenance/sanitation of the guest rooms, public areas and pool/health club. The qualified candidate will have open availability and/or can work the evening shift.
SCOPE OF WORK + TEAM

• Reports to Director of Housekeeping/Executive Housekeeper/Housekeeping Manager
• Supports Housekeeping team

Responsibilities

• Work well with others in a team environment.
• Report any missing/found articles, damage or maintenance problems to the Housekeeping Supervisor.
• Work with minimal supervision.
• Receive assigned section, keys, supplies and any priority requests from the Housekeeping Supervisor.
• Multitask, organize and prioritize tasks on an hourly and daily basis.
• Adapt to workload based on hotel occupancy.
• Perform job duties with attention to detail, speed and efficiency.
• Dust furniture/lamps/headboards/pictures/planters/chimney/chimney floor, clean kitchen counters/cabinets/drawers/refrigerators in the prescribed manner.
• Respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management.
• Follow directions effectively.
• Ability to walk, kneel, stoop, and stand for entire shift while cleaning and servicing guest rooms and perform medium work exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly lift, carry, push, or otherwise move objects.
• Clean bathroom counters, floors, showers/tub in the prescribed manner.
• Vacuum, sweep and mop floors to ensure guest room areas, balconies and hallways are free from debris
• Work well under time constraint- clear thinking and remaining calm.
• Maintain confidentiality of guest and hotel information
• Check under beds and sofas for debris, clean bedroom/closet area, and make beds in the prescribed manner.
• Strip beds, remove soiled linen, terry and trash from guestrooms and take to the appropriate locations in the prescribed manner.

Qualifications
EXPERIENCE:

• 1+ experience in hospitality preferred or equivalent establishment (required)
• Must be able to understand and work with basic financial information and solve basic arithmetic problems
• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
• High School diploma or GED required; college degree preferred.
• IT Expertise:
• Must be energetic and outgoing
• Prior Experience
• Must be able to multi-task in a fast-paced work environment
• Must be able to type 45 wpm and have the ability to input data and access information on the computer
• Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
• Must have proficient working knowledge of Microsoft Office, Opera; preferred.
• Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
• Subject Expertise:
• Must be service oriented with excellent customer service and sales skills
• Must be able to follow directions with attention to detail, speed and accuracy
• Must be a team player with the ability to work under minimal supervision
• Education:
• Must possess excellent interpersonal and organizational skills
• Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
• Report any unusual occurrences and/or request to Supervisor.
• Must be able to exercise confidentiality and discretion.

Other Expectations

• Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.
• Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
• Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.

Benefits
Springboard Hospitality offers an empowered working environment that encourages collaboration and flexibility. We offer a superior benefits package to employees who work 20 hours/week or more that includes:
Full Time Benefits

• Costco Membership
• Education Assistance
• Bereavement Leave
• Competitive Base Salary
• 401K
• PTO
• Medical, Dental, Vision, Life, Pet Insurance
• Management Contract Referral Program

Additional Per Position

• Retention Bonuses
• Associate Referral Bonus Program
• Associate of the Month/Quarter & Company-wide Associate of the Year Programs
• Lead Share Program
• Monthly Cell Phone Stipend
• Hotel Level Executive Bonus Program
• Employee Rates at all of Springboard Hospitality's 35+ Hotels
• Dry Cleaning Services

Springboard Hospitality Core Values

• DYNAMIC. We are analytic thought leaders who harness the power of data to maximize return on investment.
• CONNECTED. We are plugged into people, technology and the cutting edge of culture.
• COLLABORATIVE. We are collaborative and believe that the best solutions are found by working hand-in-hand.
• INDEPENDENT. We are free-thinkers who embrace diversity and advocate for innovation.
• PERSONALIZED. We are devoted to authentic human connection, personalizing our approach to the guests and owners that we serve.

OLS Hotels & Resorts LLC dba Springboard Hospitality (Springboard) is an equal opportunity employer. Springboard provides equal employment opportunity for all associates and prohibits discrimination based on race, color, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth, or breastfeeding), gender, religious creed (including religious dress and grooming practices), marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, genetic information and characteristics, sexual orientation, gender identity or expression, military or veteran status, or any other basis protected under federal, state, or local laws. Springboard also provides reasonable accommodations for qualified applicants and employees with disabilities or medical conditions in accordance with applicable laws.