Room Attendant Jobs

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Homewood Suites Arlington

2401 Road to Six Flags St. E

Arlington, TX 76011

The Room Attendant will be servicing guest rooms, while making sure to follow a comprehensive cleaning process throughout the hotel

following all of the Brand and CDC guidelines for cleanliness.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Clean and sanitize according to CDC and brand standards
• Ability to stand during entire shift.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Remove all trash and dirty linen from public spaces, hallways, and rooms.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Thoroughly clean and santize guest rooms on a regular schedule, daily.
• Keep all hallways, public areas and closets clean, neat and vacuumed
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• Restock cart with cleaning and sanitization supplies such as bleach, mops, wipes, brooms.
• Replenish chemical bottles.
• Ensure overall cleanliness satisfaction for all rooms, public spaces, and guest touch points.

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Residence Inn West Des Moines

160 South Jordan Creek Parkway

West Des Moines, IA 50266

The Breakfast Attendant is responsible for providing exceptional service to guests in an efficient and courteous manner within the complimentary breakfast area of a hotel.

• Have a thorough knowledge of menus and current specials in all applicable departments
• Accommodate any special requests made by a guest and offer appropriate alternatives when necessary
• Perform any other duties or attend meetings as requested by management
• Carry out cashiering functions in closing checks and end of shift paperwork
• Must be able to obtain and provide Food Handlers card as required by city/county/state
• Ability to read comprehend and write simple instructions and/or short correspondence and memos
• Understanding of hotel products and guest services
• Greet and seat guests at appropriate tables in a timely manner
• Clear clean and reset tables/hotel spaces per client request or management instruction
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing
• Answer questions about the hotel the hotel-brand standards guest expectations the unique characteristics of the hotel local area attractions and things to do
• High School diploma or equivalent and/or experience in a hotel or a related field preferred
• Ensure quality control of menus with regard to cleanliness and appearance
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays
• Demonstrates a positive attitude and a desire to be of service to others
• Ability to effectively deal with customers and staff while executing high levels of patience tact and diplomacy
• Ability to handle stressful situations in a calm professional manner
• Maintain a high standard of personal appearance and grooming which includes wearing the proper uniform and name tag when working
• Perform opening and closing procedures and side work duties according to station rotation assignment
• Have a complete knowledge of standards of service for receiving a room service order
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Willingness to learn new tasks and information provide back-up and support to other team members and respond to guests and co-workers in a positive and optimistic manner
• Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving course such as TIPs as required by property
• Communicate with all departments regarding in house VIPs
• Produce high quality drinks including but not limited to specialty coffee and tea drinks specialty cocktails and beverage requests as required by hotel
• Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
• Ability to perform job function with attention to detail speed and accuracy
• Support all areas of the beverage and food service as necessary including washing dishes by hand and/or placing them in a dishwashing machine restocking dishes glassware utensils pots and pans or other necessary equipment sweeping and mopping floors washing work tables walls refrigerators and meat blocks moving trash and garbage to designated areas
• Possess a basic knowledge of food and beverage preparation service standards, guest relations and etiquette
• Ability to communicate professionally when answering phones and speaking with guests and team members
• Ensure all service areas are stocked organized clean and neat and all side work is complete each shift