Room Attendant Jobs

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Hampton Inn Columbia

8880 Columbia 100 Pkwy

Columbia, MD 21045

The Room Attendant is responsible for maintaining clean and attractive guestrooms while providing attentive, courteous and efficient service to all guests.

• Keep all hallways, public areas and closets clean, neat and vacuumed
• Report any maintenance repairs immediately to Housekeeping Supervisor/Manager.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Report all missing items from room (i.e., irons/boards, hair dryers, etc.) to Housekeeping Supervisor/Manager.
• Ability to stand during entire shift.
• Handle items for “Lost and Found” according to the standards.
• Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Restock housekeeping cleaning cart for next day's use.
• Complete all pre-cleaning duties, including but not limited to, guest supplies, cleaning supplies, and linen for housekeeping cart set-up.
• Remove all trash and dirty linen from guestrooms and hallways.
• Ensure overall guest satisfaction.
• Thoroughly clean guestrooms according to standards.
• Replenish chemical bottles.

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

TownePlace Suites Roswell

180 E 19th St.

Roswell, NM 88201

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Perform other duties as requested by management.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Assist guests with safe deposit boxes.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Must be able to maintain confidentiality of information.
• Must be able to cross-train in other hotel related areas.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Maintain a warm and friendly demeanor at all times.
• Computer experience required.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain and market promotions and guest programs.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• High School diploma or equivalent required.
• Be aware of closed out and restricted dates.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Be familiar with all in-house groups.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Follow all cash handling and credit policies.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain a clean work area.
• College course work in related field helpful.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Have knowledge of emergency procedures and assist as needed.
• Customer Services experience preferred.
• Be familiar with hospitality terminology.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Experience in a hotel or a related field preferred.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to show initiative, including anticipating guest or operational needs.