Rn Quality Reviewer-Methodist Emergency Dept

Position Summary:
Provides medical direction for emergency department patients who have no primary care physician and require primary care follow up. Review lab cultures, x-ray/ECG discrepancies with ED physician to determine treatment plan. Notify patient(s) regarding appropriate follow-up. Perform departmental audits per request of the Nurse Manager/Director. Position will work with Nurse Manager to resolve patient satisfaction issues. Position will work 15-20 hours per week in the ED providing direct patient care and will follow the Registered Nurse job description.

Qualifications:
CERTIFICATION & LICENSURE REQUIREMENTS
Registered Professional Nurse (RN) License upon hire and Basic Life Support (BLS) upon hire and Advanced Cardiac Life Support (ACLS) within 1 year.
EXPERIENCE REQUIREMENTS
1-3 years of experience in/with Emergency nursing.Demonstrated excellence in patient care and interpersonal skills with both patients/families and colleagues.

Essential Functions:

• * Compiles monthly reports/statistics related to quality review activity. Performs ED audits as requested. * Documents all patient interactions in a tracking log. * Tallies data statistics monthly, prepares quarterly reports for ED Medical Director, Director and Nurse Manager * Provides summary of patient complaints on a monthly basis * Assists with auditing core measure data and others as assigned
• * Assists Nurse Manager to address patient satisfaction issues. * Reviews Press Ganey reports as received and follow up with any scores of 1, 2, 3. If letter attached also follow up. * If patient admitted, visits them in their room and attempts to resolve prior to discharge. * Investigates complaints through the 5555 number. * Documents all interactions with patients and/or family in tracking log * Follows up with staff and manager regarding complaints * Maintains file with record and follows up on complaints, interactions and letters sent. * Regularly performs duties of staff Registered Nurse.
• * Receives and reviews ED laboratory culture results, x-ray, ECG discrepancies evaluating treatment of positive findings. * Reviews chart and note treatment rendered. Consult with ED physician regarding need for additional treatment. * Contacts patients regarding additional treatment considered necessary. Call in prescriptions as required. * Sends certified letters if unable to contact patient by phone. * Works with health department for follow-up with STD cultures. * If admitted patient, calls inpatient unit to notify regarding discrepancy