Rmhc Us Field Operations Supervisor

Ronald McDonald House Charities creates, finds and supports programs that directly improve the health and well­ being of children. RMHC strives to be part of the solution to issues challenging families today. Families are challenged with how to stay near and support a hospitalized child; how to afford staying together in another city while a child is undergoing treatment; or even getting basic medical and dental care in underserved communities. We use our resources and partnerships in the community to help families gain access to healthcare services and keep families together during critical points in their children's lives.

RMHC Field Operations manages a portfolio of 270 separately incorporated non-profit organizations in 64 countries and regions - we refer to these organizations as "Chapters". Currently, this portfolio of Chapters has combined assets of more than US$2.5 billion. In addition to financial reserves, these assets include 368 Ronald McDonald House, 250 Ronald McDonald Family Room and 50 Ronald McDonald Care Mobile programs that serve 5.5 million children and their families each year.

The RMHC Global Field Operations Team expands the Charity's reach and strengthens the global network by working with local Chapters on all aspects of nonprofit management, program development and operations. The team is responsible for licensing and development, license compliance, issues management, and infrastructure components, such as education and resource development, people development, evaluating/researching the impact of RMHC programs, technology, and environmental sustainability.

Position Purpose

The Field Operations Supervisor will work directly with the three US Field Operations Managers (Team Leaders) and their portfolio of 145 Chapters. The position will help to steward steps of the program approval process, Chapter assessments, site-visit preparation and follow-up, initiate communication with Chapters in issues with guest families, and direct Chapter support.

Principal Accountabilities

1. Help promote participation and engagement of US Chapters in the RMHC Global infrastructure of support. Primary areas of Field Operations include education and people development, environmental sustainability, impact research, resource development, technology and in-restaurant fundraising operations.
2. Collaborate with Team Leaders in capturing and tracking organizational and external trends and best practices; support the development of field resources that anticipate or respond to trends within RMHC standards, guidelines and guiding principles.
3. Collect and curate resources that promote leading practices within the RMHC system and share those resources through internal knowledge to expand usage of proven practices.
4. Analyze system-wide data and participate in defining queries and reports that support system support and RMHC Global communications.
5. Support the process for development and licensing of US RMHC programs.
6. Collaborate in the execution of key RMHC Impact Strategy Initiatives.
7. Build and establish a level of expertise in RMHC data sources.
8. Help to manage family concerns.

Strategy and Leadership

• Take Ownership: take personal responsibility for meeting commitments and ensuring that results are achieved in a timely manner; comfortable being held accountable. Value and Respect Others: relate to and work well with a diverse group of people; show cultural and interpersonal sensitivity.
• Communicate effectively: convey thoughts verbally or in writing in an articulate, confident and compelling manner; show versatility as a communicator in adapting style to suit varied audiences.

Process Management

• Adapt to changing demands and prioritize according to urgency and importance.
• Plan, Schedule and Prioritize: manage time effectively; well organized, flexibly multi-task competing and concurrent priorities.
• Manage day-to-day activities ensuring adherence to standards, timelines, budgets, effective communication and collaboration.

People

• Provide point-of-view, build strong relationships and foster teamwork to achieve maximum performance.
• Optimize Team Effectiveness: a 'team-player' that works cooperatively with others and acts in ways that support the success of the overall team.

• Bachelor's degree in business or related field
• Ability to support organizational strengthening within a non-profit organization.
• Clear and concise writing skills
• Ability to work with diverse populations.
• A minimum of three (3) years in the nonprofit sector; working with/for community based initiatives or equivalent experience in association management
• The position is based inRMHC Global/McDonald's Corporation offices in Chicago, Illinois. Limited travel time on an annual basis.
• Knowledge of non-profit practices.
• Ability to navigate and work through complex issues with a strategic, tactical, and fresh perspective.
• Customer-service experience with dispute resolution

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