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Revenue Tax Assistant Director - Customer Service
Company | State of Louisiana |
Address | , Baton Rouge, La |
Employment type | |
Salary | $5,301 - $10,431 a month |
Expires | 2023-06-09 |
Posted at | 1 year ago |
The Customer Service Division is responsible for providing timely and accurate information to the taxpaying public and tax practitioners related to taxes and fees administered by the Louisiana Department of Revenue as set forth by the tax laws, rules and regulations and LDR policies. The responsibilities of this division include providing service via telephone calls through a call center, assisting taxpayers who require direct assistance via the Headquarters Office and maintaining and updating account information as it relates to names, addresses and other administrative issues.
ABOUT THIS POSITION:
Duties include, but are not limited to:
- Directs the day-to-day operation within the Customer Service Division. Makes hiring decisions based on recommendations of supervisory staff. Provides consistent coaching and recognition to direct reports. When necessary, coaches and counsels indirect reports and makes recommendations for any disciplinary action. Prioritizes division work and adjusts division priorities as needed.
- Develops strategies and initiatives that align with the agency's strategic plan and goals. Ensures short & long term goals are modified to conform to agency's goals. Develops and coordinates objectives, policies, and procedures for the division. Makes adjustments to comply with changes in tax laws and Department policies. Anticipates and identifies the need for change in organizational structure, work assignments, and work responsibilities.
- Communicates with taxpayers, attorneys, tax practitioners, and other state, federal, and local government officials on tax issues, rules, and regulations.
- Establishes performance standards for PES and creates policies for unit. Approves employees' evaluations and recommends merit increases, reallocations, and promotions.
- Serves on various work groups or projects. May represent the Department at conferences, conventions, or legislative hearings. Works with other divisions within the Department to coordinate work volumes.
- Performs other miscellaneous tasks as assigned to ensure the efficient operation of the division.
How to Apply:
No Civil Service test score is required in order to be considered for this vacancy.
Applications will be rejected if the applicant fails to meet the minimum qualifications, submits an incomplete application or fails to apply by the closing date of the announcement. Resumes will not be accepted in lieu of an application listing complete work experience and education.
Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. The selected candidate will be required to submit original documentation upon hire.
If you are applying for a position which requires a baccalaureate and/or master's degree you may apply 90 days prior to receipt of your degree however the effective date of the appointment cannot be prior to your graduation date. Please contact the HR representative listed below to ensure that your application is accepted as eligible.
To apply for this vacancy, click on the "Apply" link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.
*Resumes WILL NOT be accepted in lieu of completed education and experience sections on your application. Applications may be rejected if incomplete.*
For further information about this vacancy contact:
Donovan Williams
Louisiana Department of Revenue
Human Resources Division
P.O. Box 66378
Baton Rouge, LA 70896
[email protected]
The Louisiana Department of Revenue is an Equal Opportunity Employer.
Louisiana is a State as A Model Employer for People with Disabilities.
VACANCY INFORMATION:
This posting may be used to fill vacancies in other divisions available within the Louisiana Department of Revenue within 90 days of the closing date.
This position may be filled as a:
- Promotion (open to all statewide classified and agency wide permanent status employees)
- Probational Appointment
- Detail to Special Duty
- Job Appointment
Current permanent status classified state employees may be required to accept a Probational appointment if selected. If filled as a Job Appointment, there is a possibility that this position may be converted to a Probational Appointment should funding become available.
This position will be domiciled in East Baton Rouge Parish. Applicants must select this parish on their application to indicate that they are available to work in the parish of this vacancy.
A Tax and Natural Disaster Clearance will be conducted on all selected applicants to validate the timely submission of tax returns and payments. It is a requirement that all Revenue employees must adhere to all tax laws of the State of Louisiana.
LA R.S.15:587.5, 587.6 and the IRS require the Louisiana Department of Revenue to conduct a criminal history records check of a prospective employee who will access federal tax information to perform job duties. Any applicant who receives and accepts a conditional offer of employment will require a completed criminal history records check prior to his or her first day of work.
Any college hours or degree must be from an accredited college or university.
Function of Work:
To assist a Revenue Tax Director in the administration of a headquarters division.
Level of Work:
Administrator.
Supervision Received:
Broad from Revenue Tax Director or higher-level personnel.
Supervision Exercised:
Direct over subordinate personnel in assigned division.
Location of Work:
Department of Revenue.
Job Distinctions:
Differs from Revenue Tax Analyst Supervisor, Revenue Tax Officer Supervisor, Revenue Tax Specialist Supervisor, and Revenue Tax Auditor Manager by the presence of responsibility for assisting a Revenue Tax Director in the administration of a headquarters division.
Differs from Revenue Tax Director by the absence of full administrative responsibility for the operations of a headquarters division.
Assists in planning and coordinating activities of the division, including the formulation of current and long-range plans, policies, projects, and the annual budget.
Confers with Revenue section supervisors and managers to coordinate, plan, and resolve issues related to division matters.
Interprets legislation for applicability to the division and department; adjusts policies and methods for compliance with such.
Conducts educational seminars and training sessions regarding law changes and departmental policies and regulations.
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