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Returns Specialist-Remote Jobs
Company | BSN SPORTS |
Address | Texas, United States |
Employment type | FULL_TIME |
Salary | |
Category | Sporting Goods Manufacturing |
Expires | 2023-09-21 |
Posted at | 9 months ago |
BSN SPORTS, A VARSITY BRANDS COMPANY - THE RECOGNIZED LEADER IN TEAM ATHLETIC GEAR
- Responsible for keeping an open communication with vendors
- Returns/Replacements is that they are a specialty customer service team focused on return/replacement process, entry, and follow-up. The team receives various requests from customers, sales pros, and CSRs. They gather the provided information to create returns/replacements both correctly, and efficiently.
- Following a return/replacement order from processing through invoicing
- Managing sales reports for orders processed requiring returns
- Responsible for communicating issues between sales and other departments
- Checking stock, tracking product and speaking directly with customers
- Responsible for all returns/replacements for assigned sales pro-s
- Receiving and processing requests from customers, Sales Pros and Customer Service Representatives regarding returned product or replacement products needing to be provided.
- Must be detail-oriented and possess strong multi-tasking abilities
- High School Diploma/GED
- Intermediate/Advanced proficiency in Microsoft Office applications including Excel, Word, and Outlook
- Must have strong product knowledge with excellent communication and follow up skills
- Minimum 1-2 years previous customer service experience
- Strong outgoing personality with a passion for working with an outside sales professional
- SAP experience (preferred)
- Company paid Life, AD&D, and Short-Term Disability
- St. Jude Partnership & Volunteer Opportunities
- 401(k) plan with company matching
- HSA Employer Contribution/ FSA Opportunities
- Employee Perks including discounts on personal apparel and equipment!
- Comprehensive Health Care Benefits
- Wellbeing Program
- Employee Resource Groups
- Generous My Time Off & Paid Holidays
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