Retail Store Manager Jobs

Located just minutes away from all of the excitement of the glittering Las Vegas Strip and Las Vegas Convention Center, Tuscany Suites & Casino provides guests with a relaxing getaway perfect for business travelers, a long weekend with friends or your next family vacation. The Retail Gift Shop Manager will oversee the operations of the Gift Shop including but not limited to effectively recruiting and managing employees, overseeing operations, customer experience, and generating financial reports.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Handles any issues that arise from guests and staff.
• Assist with proper merchandise execution to maximize sales, earnings, and customer satisfaction.
• Oversee product receiving process and processes invoices for payment for the department purchases.
• Lead and supervise the retail team in creating an outstanding experience for the resort and casino guests.
• Maintain accurate records, establishes, and maintains a positive, professional working relationship with vendors while negotiating, consistent with delivery, quality, reliability, and service.
• Create spreadsheets for tracking and logging information (ex. UPC pricing).
• Must be able to stand for long periods of time.
• Transfer data from hard copy to a digital database.
• Practice effective cost control procedures for all operating, maintenance, and supply costs.
• Responsible for creating outstanding store condition and visual merchandise standards and ensure that retail floor is neatly organized and meet department standards.
• Complete onboarding, training, and assessments.
• Must be able to lift up-to 50 lbs., move cases of merchandise.
• Maintain relationships with local and national vendors and assist to tradeshows and conventions to be on top of new market trends and products.
• Manages team members performance to meet service objectives and enforces company policy and procedures where needed.
• Assist with researching new product lines, making recommendations, and purchasing an appropriate mix of merchandise.
• Oversee retail team and their activities including schedule, payroll, hiring, time-off requests, commendations, and disciplinary actions.
• Participate and direct end of month inventory.
• Work a variety of shifts, including weekends and holidays.
• Perform all other job-related duties as assigned.
• Maintain communications with various departments on in discrepancies, transfers, and exceptions.
• Responsible for purchasing, ordering and maintaining inventory for the retail store including determining weekly and future inventory needs for seasonal rollovers to maximize profitability.

EDUCATION & EXPERIENCE

• Extended periods of standing and walking, circulating through the operations required.
• Must be able to work in an environment with exposure to secondhand smoke and high noise levels.
• Candidate must exhibit strong motivational and developmental skills.
• Position requires availability for evenings, weekends, holidays, and special events.
• High school diploma or GED required. Minimum 3 years’ experience in retail operations.
• Normal work schedules may vary based on business needs.
• Must be extremely flexible and have the ability to manage multiple projects with strong attention to detail.
• Background in hospitality/gaming operations is preferred including knowledge of casino guest rewards programs.
• Good communication skills, and the ability to perform in fast paced and goal-oriented environment.