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Company | Office Depot |
Address | Glen Allen, VA, United States |
Employment type | OTHER |
Salary | |
Category | Retail Office Equipment |
Expires | 2023-07-29 |
Posted at | 10 months ago |
Overview
- Responsibilities as an External Key Carrier includes but are not limited to: ensuring the safety and security of the building and associates during the absence of others or in conjunction with other managers. Performing opening and closing responsibilities including activation and deactivation of the store’s alarm system, cash handling, daily store balancing, and other system processes.
- Assists General Manager with managing inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Will also assist with handling merchandise flow-through and replenishment processes.
- Contributes to increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories. Collaborates with General Manager on velocity services and executes on new services product launches, including services and product protection plans. Is responsible for driving merchandising sales contests.
- Leads, coaches, and inspires associates while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area. Creates and supervises a sales focused environment through the training and development of associates. Provides input to the General Manager on the assessment and development of store associates, ensuring that all have completed and maintain their certification(s), as applicable (print, tech, etc.)
- Assists with and participates in daily, weekly, and monthly store meetings to reinforce communication of company initiatives, policies and procedures, as well as updates to the daily operations of the store. Helps General Manager and Sales Manager in promoting associate awareness of company benefits, directives, and other programs.
- Supports an environment that embraces diversity and encourages creative, innovative thinking and responsible risk taking. With the guidance of the General Manager, provides guidance and constructive coaching to associates and reports any performance concerns for the General Manager to address. Manages conflict effectively. Assists with the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process at General Manager’s discretion.
- Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation.
- Obtains and maintains Sales Leader certification and other position specific certifications as required.
- Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Helps foster a culture which drive sales through teaching associates to be product experts and customer focused. Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot, Inc sales principles.
- Performs other duties as assigned.
- Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation.
- Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
- Must possess the ability to use computers and technology for information, and to access information necessary to complete the job.
- Area of Study: Business, Marketing, Retail Management, or another related field preferred
- Demonstrated leadership capabilities, with the ability to work independently, as well as with others
- Microsoft Word, PowerPoint, Excel, Access, and G-Mail
- Type of Experience: Minimum two years of experience in retail, including management and/or supervisory in a sales driven, customer-oriented company. Sales experience in a services industry a plus
- Must possess ability to process information/merchandise through POS register system
- Integrity and Trust
- Action Oriented
- Drives for Results, Directing Others, Decision Quality, Business Acumen, Collaboration / Team Spirit, Accountable, Time Management
- Must possess ability to process information/merchandise through POS register system.
- Demonstrate passion for the brand, products, services and solutions offered to our customers
- Basic computer skills
- Possess excellent verbal and written communication skills
- Level of Formal Education: High School Diploma or equivalent; Bachelors Degree preferred.
- Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
- Ability to positively influence
- Must be able to effectively lead, coach and manage others in a professional environment
- Personal Attributes:
- Must possess sound judgment and people management abilities
- Coaches / Motivates, Conflict Management, Problem Solving
- Years of Experience: Minimum 2 years of experience in related field
- Positive and Engaging
- Knowledge of POS, HR Systems and Work Force Management Systems
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