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Related keywords
- Retail Customer Service II
- Retail Sales Associate Customer Service
- Retail Customer Service Associate
- Customer Service Supervisor Retail
- Retail Customer Service Cashier
- Customer Service Representative Retail
- Retail Service Associate
- Retail Customer Service Specialist
- Lead Retail Customer Service Associate
- Retail Customer Service Manager
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Retail Customer Service Associate
Company | FedEx Office |
Address | Hoboken, NJ, United States |
Employment type | FULL_TIME |
Salary | |
Category | Printing Services |
Expires | 2023-07-13 |
Posted at | 11 months ago |
Compensation: $17.20 - $20.20. The estimate displayed represents the typical salary range or starting rate of candidates hired in your area. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role.
- Assists in the training of store team members
- Follows instructions of supervisors and assists other team members in performing store functions
- Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
- Takes complex customer orders using order systems and provides accurate pricing information
- Maintains a safe, clean and orderly retail Store
- Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need
- Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
- Ensures all customer problems are resolved quickly and to the satisfaction of the customer
- Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents
- Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service and security policies and procedures
- Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
- Processes financial transactions using a Point of Sale terminal (POS),including handling cash and making change
- Takes preemptive action to prevent errors and waste
- Ensures confidentiality of customer data and careful handling of documents, media, and packages
- Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage
- Looks for opportunities to improve knowledge and skills within the retail Store
- All other duties as needed or required
- Adheres to all FedEx Office team member and retail store standards, as outlined in the team member handbook
- Performs multiple tasks at the same time
- Able to operate with minimal supervision
- High school diploma or equivalent education
- Excellent verbal and written communication skills
- For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
- 6+ months of specialized experience
- For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook
- Ability to move and lift 55 pounds
- Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
- Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
- Ability, on a consistent basis, to bend/twist at the waist and knees
- Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
- Ability to stand during entire shift, excluding meal and rest periods
- Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
- Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position
- Ability, on a consistent basis, to work with minimal supervision
- Suggests areas for improvement in internal processes along with possible solutions.
- Supports FedEx Office Quality initiatives.
- Applies Quality concepts presented at training during daily activities.
- Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
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