Restaurant Manager - Franchise

This job posting is for employment at an independently owned and operated franchisee of Denny’s.

Compensation: $65,000-$78,000/Year

DENNY’S RESTAURANT MANAGER POSITION

At Denny’s, we love feeding people. If you have a passion for food and serving others, see what your future can hold at Denny’s!

As a Restaurant Manager, you provide more than a meal for your guests. You provide an experience that goes way beyond taste. This is about how they feel when they're your guest - from the time they walk into the diner to the time they leave. Responsibilities include:

• Demonstrating a strong commitment to hospitality and guest satisfaction
• Overseeing restaurant operations execution and management of staff

JOB DESCRIPTION

Restaurant managers are responsible for managing and organizing daily restaurant operations with the goal of controlling costs and providing a high-quality experience to customers. Areas of operation range from personnel management, cook and wait staff coordination, and inventory management. Restaurant managers can work in a variety of settings, including fast food restaurants, fine dining restaurants, and casual dining restaurants.

Job Responsibilities

• Providing timely, constructive coaching and feedback.
• Monitors to ensure that proper security procedures are in place to protect guests, employees, and company assets.
• Maintains Denny’s brand image of restaurant cleanliness, maintenance, and excellent service.
• Responds to guest concerns and complaints in a timely and professional manner and ensures positive resolution.
• Proactively ensures that problems are addressed and resolved (such as customer complaints, employee relations issues, facilities or security issues, etc.). Involves support resources, such as the District Manager or Human Resources Manager, as appropriate.
• Maintains compliance with all Denny’s employment policies, as well as state, local, and federal regulations.
• Using corporate training programs, individual development plans, and work assignments to develop employees’ knowledge and skills.
• Provides an exceptional experience for the guests by ensuring proper training and holding the restaurant team accountable for consistently delivering excellent guest service and food quality in adherence to Denny's brand systems, procedures, and food safety requirements.
• Enforces sanitary practices for the general cleanliness and maintenance of the restaurant.
• Ensures the management team and crew understand and operate all systems correctly.
• Manages daily activities to achieve excellence in restaurant operational performance.
• Reviews practices and modifies as needed to continuously improve the guest experience; maintains visibility and interaction with guests.
• Restaurant Operations: Directs restaurant operations to ensure that Denny’s Brand Standards for food and facilities are consistently achieved.

Essential Functions

• Must be able to observe staff and all aspects of restaurant operations
• Must be able to lift a tray weighing up to 25 lbs
• Must be able to hear well in a loud environment to respond to employee and guest needs
• Must be able to tolerate extreme temperature changes in kitchen and freezer areas
• Must meet any state, county, or municipal regulation pertaining to health risk concerns about food handling
• Must be able to work with potentially hazardous chemicals
• Must be able to operate a point-of-sale system and differentiate between monetary denominations
• Must be able to stand and walk during an 8 to 10-hour shift; occasional shifts over 10 hours may be required due to the demands of the business
• Must be able to lift and carry supplies and equipment weighing up to 50 lbs; place items on high and low shelves in the office, store rooms, service areas, walk-in coolers, and freezers
• Must be able to bend, stoop, reach, lift, and grasp
• Must be able to work with all Denny’s menu products
• Must have sufficient mobility to move and operate in the confined work area
• Must be able to work inside and outside the restaurant

Position Qualifications

• Food Safety Manager certification is required.
• Places a value on diversity and shows respect for others
• Ability to communicate effectively, both orally and in writing, in the English language 6. Possesses basic math skills (add, subtract, multiply, divide)
• Interprets financial statements and understands contributing factors
• Ability to work weekends, holidays, evenings, and additional shifts as needed
• Has reliable transportation to meet banking obligations
• Must be prepared to multitask in accordance with the demands of the business
• Minimum of 3+ years experience as an Associate Manager and/or three years experience as an Assistant Manager; must be 100% certified in all workstations.
• Available to travel, to include occasional overnight and airline travel when applicable
• Strong organizational skills with excellent oral and written communication skills and the ability to communicate with all levels of the organization
• Education: High School Diploma required; working toward AA or BA/BS degree preferred.
• Proven ability to problem solve and handle high-stress situations
• Must be able to perform job duties of every position

REASONABLE ACCOMMODATION:

Seaside Dining Group, Inc. will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Additional Information

This job posting is for a position in a restaurant owned and operated by an independent franchisee, not Denny’s, Inc. This means the independent franchisee, and not Denny’s, Inc. is alone responsible for all employment related matters in the restaurant including, among other things, setting any requirements for this job and all decisions concerning hiring, firing, discipline, supervisions, staffing and scheduling. Denny’s, Inc. will not receive a copy of any application you submit for this job posting and will have no control over whether you receive an interview and/or are ultimately hired, does not control and is not responsible for the employment policies and practices of independent franchisees, and does not employ independent franchisees’ employees. If you are hired for this job posting, the independent franchisee, and not Denny’s, Inc., will be your employer.

This job posting contains some general information about what it is like to work in a Denny’s restaurant, but is not a complete job description. People who work in a Denny’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

Our brand is committed to providing equal employment opportunity for all persons regardless of age, race, creed, color, national origin, citizenship status, religion, sex, sexual orientation, gender identity, disability, genetic information, military or veteran's status, criminal background, or any other characteristic protected by Federal, State, or local law.