Resort Operations Manager Jobs

The Mirage Las Vegas is the first mega resort to ever grace the Strip. A Four Diamond award-winning hotel with 3,044 rooms impeccably outfitted to provide the complete luxury experience. The world-famous Mirage volcano sets the tone for guests to explore the wonders within. The Mirage features a worldly selection of fine and casual dining venues. From American dishes at STACK and California Pizza Kitchen, contemporary Asian dining at OTORO, to Italian wines and cuisine at Costa and world-class wagyu steaks at Tom Colicchio’s Heritage Steak. A premier entertainment destination, The Mirage plays host to the award-winning The Beatles™ LOVE™ by Cirque du Soleil®, a breathtaking tribute to one of the most influential bands in history. The Mirage also plays host to LIMITLESS, its newest magic show starring Shin Lim, the only person ever to win ‘America’s Got Talent’ TWICE. Steps away from the casino is 170,000 square feet of flexible meeting rooms, boardrooms and convention space that can be customized to meet every want and need. The casino boasts 800 slot machines, 80 table games and a VIP room. Treat yourself to a hot stone massage, manicure/pedicure, body or hair treatment at the onsite spa and salon. For more information, visit us online at www.mirage.com or follow us Facebook The Mirage Hotel and Casino, Twitter @TheMirageLV, Instagram @themiragelv.

Provide support to the Senior Hotel Manager and Director of Hotel Operations with direction and leadership for the property Front Desk team, consistent with the Hard Rock brand. Responsible for leading the hotel management team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Desk. Ensure high customer satisfaction and an exceptional guest experience, in accordance with Hard Rock service standards. All duties are performed in accordance to company policies and procedures.

MINIMUM REQUIREMENTS

• Two of experience in the direction and management of employees in a similar hotel environment.
• Bachelor's degree in hospitality, management, or related field or equivalent experience.

PREFERRED

• Technical knowledge and experience with HotSOS or other service optimization system.
• Technical knowledge and experience with Opera.
• Previous experience managing employees under a collective bargaining agreement.
• Previous experience working in a similar resort setting.
• AAA or Forbes knowledge.