Resident Services Coordinator Jobs

Organization Background Aeon is a nonprofit developer, owner and manager of quality, affordable homes in the Twin Cities. Since 1986, the award-winning nonprofit has built or renovated 5,900 apartments and townhomes. These homes provide stability to more than 17,000 people each year. At Aeon, we believe everyone deserves a home. But the threat of homelessness is real. Too many people are struggling to make ends meet. One illness, one day without work, one family emergency, could leave them with nowhere else to go. Together, we will act boldly to create and preserve quality, affordable homes for those who need them most. With Aeon, you'll discover hard work that's worth it. Learn more about Aeon at . Position Summary We are seeking an experienced and accomplished direct service and community-building professional to join our team as a Resident Services Coordinator. The Resident Services Coordinator will partner with residents, Aeon Staff, and community partners to develop and implement strategies for resident stability and community-building, to promote an overall sense of safety and belonging for residents at Aeon properties. The Resident Services Coordinator will report to the Site Manager and/or Portfolio Manager. Key responsibilities include, but are not limited to: Develop supportive, professional relationships with residents that help enhance the quality of their lives, as well as support their ability to contribute to community-building at Aeon properties. Identify, develop and maintain partnerships with local social service and community agencies that effectively assist residents to achieve their needs and life goals in areas including education, employment, mental and physical health. Accessing mental health crisis services or other mental health support systems for residents may be a component of the position. Provide opportunities for resident leadership through trainings, conferences and other community connection experiences. Partner with Property Management when a resident engages in a negative outcome indicator and offer support to the resident to positively and quickly alleviate the situation. Coordinate and help facilitate resident meetings and events. Consistently track, measure and report program progress and outcomes through documentation and software. Skills & Qualifications Two or more years of related experience working directly with individuals experiencing or significantly impacted by mental health, substance use, poverty, homelessness, and trauma with previous case management or human service background preferred Community organizing experience is strongly preferred Must have the ability to practice interpersonal communication in a way that is culturally responsive, ensuring consideration for differing needs and expectations Experience working with culturally diverse populations, seniors and people with high barriers is required Must have a commitment to learning and participating in Aeon's diversity, equity, and inclusion efforts Experience in program development and management; volunteer coordination Skilled in relationship-building – ability to be a trusted partner Enthusiastic approach to planning, promotion, and hosting group meetings and events Flexible schedule required as meetings and events will occur on weekdays, weeknights and weekends Valid driver's license, reliable vehicle and vehicle insurance Physical Requirements: Ability to lift up to 10lbs Ability to reach above and below the shoulders Ability to sit and stand for extended periods of time Ability to complete daily tours between properties including but not limited to inspecting grounds, hallways, stairwell and apartment homes Ability to file, open and close file drawers, and enter data into a computer for extended periods of time Ability to withstand external weather conditions Location & Compensation This in-person position will begin by focusing supports at Aeon's Downtown St. Paul properties and will also support Aeon properties throughout the Twin Cities as needed. Compensation is commensurate with experience. Aeon offers an impressive benefits package for full-time employees which includes: medical, dental, vision, life insurance, short-term and long-term disability, retirement plan, paid time off and an employee assistance program. If you are interested in applying for this position, please visit: Position is open until filled. Aeon values a diverse work environment. People of color, individuals with disabilities, members of the LGBTQ+ community, and people from other underrepresented communities are strongly encouraged to apply. Aeon is an Equal Opportunity / Affirmative Action Employer Employees and residents are encouraged to apply. Job Posted by ApplicantPro