Residence Life Coordinator (Leadership)

Summary

The Residence Life Coordinator position is essential to the core mission of Residence Life, Student Affairs and the University. Hall Directors provide leadership to the residential operations in a way that maintains positive, multicultural, and student-centered communities. The Residence Life Coordinator is responsible for the operation of a residence hall area (generally around 200 residents). This includes the efficient operation of the hall desk, assisting students with personal needs and facilities issues, supervising the paraprofessional staff assigned to the hall, overseeing the facility management of the building, and maintaining an environment within the hall that is conducive to living and learning. The Residence Director reports directly to the Assistant Dean, Director for Residence Life and Student Conduct. Position includes furnished apartment and full meal plan. Excellent state benefits and position is eligible for leave benefits.

Principal Duties/Responsibilities

Supervision

• Support the residence hall move out processes for fall, spring and summer move-outs for students
• Consistent staff recognition as group/individually
• Conducts developmental 1-1’s with paraprofessional staff
• Submits discipline letters/paperwork submitted timely/consistently
• Relays relevant information to the appropriate individual promptly
• Conduct In/formal mid-semester and EOS evaluations and provide ongoing feedback
• Follow up with mid-term grade checks for paraprofessional staff
• Assesses staff development needs as group/individually
• Provides advice and help in the achievement of assigned paraprofessional staff goals
• Delegates tasks effectively when appropriate
• Conducts, organizes and attends regular weekly staff meetings
• Understands and follows progressive staff discipline process
• Provide clear expectations for paraprofessional staff
• Demonstrate understanding of group dynamics and lead accordingly
• Assign/monitor paraprofessional collaterals such as HC
• Provide staff development opportunity monthly
• Monitors progress towards timelines/goals and task completion regularly

Facility Management

• Enters/Monitors work orders into reporting system
• Submits opening and closing maintenance lists and work orders
• Produces damage and billing reports within deadlines
• Reviews all damage billing before submitting
• Monitors and maintains keys; sets up appropriate tracking and inventory systems
• Completes weekly building walk-throughs and submits work orders as necessary
• Conducts health and cleanliness checks and reports within deadlines.

Recruitment and Training

• Provide clear resources for policies, expectations and procedures
• Actively helps out in all areas as requested for Professional Staff Selection Committees
• Be present and helpful with staff in-services
• Hires Desk Workers when applicable
• Create/Review training materials for staff
• Presents training sessions to student staff
• Actively participates in all areas of student staff selection
• Recruits diverse candidate pool to reflect student populations
• Monitor and respond to staff participation in training/in-services
• Encourages and nominates students to be RAs and other leadership positions

Community Development

• Develop inclusive communities
• Monitors student staff engagement/responsibilities to community
• Assesses student interests and needs
• Encourages students to develop and grow in perspective and knowledge
• Monitors staff community builders and programming
• Reviews and evaluates program success with student staff
• Promotes/engages student learning and development
• Keeps up with current/changing student trends
• Hold consistent and posted office hours
• Refers to appropriate university resources
• Roommate Agreements completed and filed
• Spends time outside official office hours interacting with students
• Promptly meets with and addresses student issues
• Promotes and engages in Hall Council events
• Aids students in bridging gap between living environment and academics
• Creates safe and confidential space for students
• Applies cultural competencies and theory to enhance and reach diverse populations of students

Judicial

• Know all residential and university student conduct policies and procedures as outlined in the HSSU Student Handbook, Housing and Residential Life Handbook, and the Housing and Residential Life Housing Contract.
• Assist RLC for Conduct and Camps in hearing various conduct cases as needed

Camps/Conferences

• Assist RLC for Conduct and Camps when needed for summer camp move-in.

Leadership and Programmatic Development

• Support Director in the development of academic programming; Co-coordinate with Office of Retention to collaborate creation of academic programs within the halls to promote retention
• Assess student leadership opportunities and impact on residence halls
• Identify appropriate presenters for training topics and coordinate their presentations
• Attend conferences with students when attendance is possible (i.e. Midwest Association of College and University Residence Halls (MACURH) and the National Association of Colleges and University Residence Halls (NACURH)
• Indirectly supervise student staff in delivery of various LC programs. Participate in selection, training, and evaluation of involved staff once LC’s have been developed
• Recruit student leaders to serve on organizational, departmental, divisional, and university committees
• Assist Director in assessing student staff training and development needs, and develop appropriate training to meet those needs. Evaluate each training program for continuous improvement
• Assist in the development of a National Residence Hall Honorary Chapter (NRHH) at HSSU
• Communicate with staff regarding co-curricular activities in the learning communities
• Supervise Resource Room. Monitor use, assist with staffing, monitor expenses, approve supply requests, purchase new equipment, replace old equipment, monitor inventory
• Conduct one-on-one meetings with student leaders as appropriate
• Support the Director to develop and implement residential programming model which promotes cultural, emotional, intellectual, occupational, physical, social and spiritual growth of residents, as well as community development, pride and traditions
• Monitor student leader academic progress. Successfully motivate student leaders
• Work closely with staff to be sure programmatic expectations are understood, developed and met.
• Support the Director in the benchmarking, developing, monitoring, and growth of learning communities in Residence Life. Coordinate the development, implementation and assessment of Living-Learning programs
• Attend hall council meetings; Act as risk manager for HC events and budget manager
• Work closely with the Campus Activity Board (CAB) to collaborate programmatic and student leadership development efforts
• Ongoing training/development and 1-1’s for Hall Council Exec Board
• Develop and implement leadership development opportunities through the creation of hall council (HC) organizations and Residence Hall Association (RHA)

Communication

Administrative Duties:

• Selects appropriate means and tone in conveying information
• Keeps Outlook and Out of Office notices current
• Provides clear and appropriate communication, written and verbal in reporting on-call and crisis issues
• Ensures effective desk management and mail procedures
• Promptly responds to emails and phone communications
• Clear communication skills (verbal and written)

Organizational skills

• Maintain an accurate account of rosters, room changes, assignment and reservation requests, and reports
• Support the residence hall early arrival process (athletes, band, etc) for fall, spring, and summer move-ins for students
• Plans and prioritizes tasks and schedules
• Manages time appropriately
• Able to meet deadlines
• Sets and maintains regular office hours

Time Management

• Follows thru on assigned tasks and projects
• Takes initiative, provides feedback regarding assessments of programs and services
• Able to gather, analyze, evaluate and apply information as needed
• Completes Collateral Assignments
• Participates in RD on-call rotation.
• Effectively manages conference check-ins and outs, billing and staffing expectations

Fiscal Management

• Adheres University Fiscal Procurement Policies
• Makes fiscally responsible decisions and uses appropriate budgets
• Seeks co-sponsorship and outside funding where appropriate

Professionalism

• Utilizes ethical standards and practices
• Manages stress effectively
• Participates in regional, state, or national professional conferences and committees
• Responds to situations in emotionally appropriate ways
• Reasonably attempts to satisfy customer expectations
• Positive team member
• Actively keeps up with current Student Affair trends
• Provides appropriate follow up to requests for help or information
• Identifies partnerships to maximize knowledge and resources
• Operates within the spirit of the University and Departmental missions and visions
• Promotes customer service and the student-centered vision of the University
• Exhibits an ability to supervise and work with a diverse staff and student population
• Seeks co-sponsorship and outside funding where appropriate
• Volunteers for assignments that will benefit needed areas of improvement
• Works within team dynamics to achieve desired goals
• Shares knowledge and skills with others
• Perform all other duties assigned

Minimum Qualifications

EDUCATION & EXPERIENCE REQUIREMENTS

• Undergraduate experience living in a university residence hall, or participant in a leadership role in residential life, student activities and organizations, student government or orientation, and first-year programs.
• Bachelor’s Degree, preferably in a field relevant to Higher Education
• Experience in working with diverse populations

Preferred Qualifications

• Master’s degree in Student Affairs, Student Personnel or related field
• Understand of living-learning communities and of university residential education programs that include learning outcomes
• Demonstrated involvement in developing and enhancing university residence hall communities which promotes academic success
• Experience in presenting to faculty and staff in Higher Education
• Experience advising Hall Council, RHA, or NRHH
• Previous experience as a graduate assistant in Student Affairs
• Experience in the organization or facilitation of student staff training
• Previous full time or graduate-level residence hall supervisory experience

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