Reservations Agent- Remote Jobs

Handles high call volume, answering incoming Reservations calls in accordance with AAA Five Diamond standards. Assists guests in customizing their reservations through the Springer Miller System (SMS). Ensures detail accuracy and completeness. Books and sells property activities including Spa, Golf, and Food & Beverage. Contacts guests prior to arrival to ensure completion of the guest experience. Inputs internal reservations. Works cohesively as part of a team in completing tasks such as Next Day Arrival process, reservations booked, assists in running traces and cancellation reports.

• Ability to thrive in a fast paced environment.
• Warm and welcoming demeanor and exceptional phone etiquette.
• Requires prior experience handling high phone call volume.
• Ability to remain calm and courteous in demanding and difficult customer situations.
• Ability to focus attention to detail.
• Demonstrate proficient typing skills.
• Proficiency in reading, writing, and speaking the English language.
• Ability to work cohesively as part of a team.
• Ability to multi-task
• Exceptional communication skills both written and verbal.
• Ability to perform basic arithmetic.
• Minimum of one (1) year experience in a customer service oriented position.
• Computer proficiency in MS Office (Word and Excel).
• Ability to prioritize and organize work assignments.

• Experience with Reservations systems or programs, Springer Miller System (SMS) preferred.
• Previous customer service training.
• Experience in hospitality industry in a similar position.
• Ability to communicate in a second language.

The pay for this position is $19.45/hour. Plus upsell incentives.