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Reservationist Jobs
Company | The Resort at Paws Up |
Address | Greenough, MT, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-08-22 |
Posted at | 9 months ago |
The Resort at Paws Up is America's premier luxury ranch resort. Set on a 37,000-acre ranch, Paws Up embodies the spirit of the American West. It's a family owned and award-winning destination that truly inspires.
- Respond to emails, phone calls, and Live Chat inquiries promptly.
- Maintain a clean and clear work environment while staying organized and efficient.
- Maintain a high level of attention to detail at all times.
- Assist management with reports or projects as needed.
- Complete all Reservations tasks and projects as assigned.
- Follow and complete daily department checklists.
- Ensure all resort and reservation information is accurately communicated to the guest.
- Ensure confidentiality of guests before and throughout their stay.
- Act as liaison between the guest and departments on guest inquiries prior to arrival, ensuring follow through, completion, and resolve.
- Present a professional and courteous demeanor on the phone, in person, on the Live Chat and through email; Email correspondence is handled with proper grammar.
- Maintain up-to-date awareness of Resort information and amenities.
- Enter booking information accurately into the Resort system and update as needed.
- Adaptable to high volume workload during peak seasons
- 1+ years’ experience in a sales, reservations, administrative or customer service position
- Proficient ability to multi-task and work in a fast-paced environment while remaining organized and prioritizing workload throughout the day.
- Proven experience with Microsoft Office (Outlook, Word, Excel and PowerPoint)
- High school diploma, GED or vocational training or job-related course work, preferred college degree
- Valid State Driver’s License with two years driving experience.
- Has a friendly and professional manner under periods of high demands and with guest, team members, and management
- Bonus potential ranging from $500 to $3,000 per agent per month
- Life Insurance, Long Term and Short-Term Disability
- A great work environment in a beautiful luxury resort setting
- Limited Housing Assistance Available
- 401K with match
- Medical, Dental, Vision
- Referral Bonus
- Carpool reimbursement $5-$20/Day
- Employee Assistance Program
- PTO
- Opportunities for career development and advancement
- Employee Discounts on Merchandise
- Complimentary Lunch Provided
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