Reservationist Jobs

Opportunity: Reservationist

Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path

Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions

• Respond to email and internet inquiries promptly and accurately.
• Communicate applicable deposit and guarantee policies as requested.
• Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
• Perform other duties as requested by management.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Answer the telephone and greet prospective guests in a friendly manner. Respond to callers’ inquiries and requests.
• Assign reservations based on guest preferences and availability; provide confirmation number.
• Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
• Promote Hersha Hospitality and brand-specific marketing programs.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
• Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.

Position Requirements

• High school Diploma or equivalent.
• Previous customer service experience preferred.

Work Environment and Context

• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
• Work schedule varies and may include working on holidays and weekends.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Enjoy the only All-Suite Holiday Inn Resort in Orlando, Florida at the entrance to the WALT DISNEY WORLD® Resort where Kids 11 and under eat free for breakfast and dinner! A Walt Disney World Good Neighbor Hotel, The Holiday Inn Resort Orlando Suites – Waterpark is located in the heart of Orlando, one mile from the Walt Disney World Resort theme parks. Complimentary, scheduled shuttle service is available.

The resort is minutes from the Walt Disney World Resort area, Universal Orlando, SeaWorld Orlando, The Orange County Convention Center and the I-Drive entertainment district featuring ICON360. Our location is easily accessible to shopping at both Orlando Premium Outlets and Disney Springs.

Our Orlando family resort features 777 spacious suites, free high-speed Internet access, microwave, mini-fridge, and 42" HDTVs. At the Holiday Inn Resort Orlando Suites – Waterpark, you'll enjoy two pools, the 4-D Experience, Bank Heist Laser Challenge, resort entertainment and Arcade. The resort’s Marketplace is the hub for shopping, dining and entertainment with a gift shop, food court, full service restaurant and bar.