Remote Work From Home Fraud Specialist

Description

• Able to use effective and probing questioning and listening techniques to identify customer needs
• First rate decision making skills
• This a Remote Work from Home position
• Ability to maintain professionalism during difficult situations with customers
• The pay for this role is $15.00 per hour
• Proven verbal and written communication skills

• Summary of This Role

  Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Maintains accurate and complete documentation of all information necessary for the investigation.

  What Part Will You Play?

  • Responds to account inquiries providing cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
  • Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.

  What Are We Looking For in This Role?

• Strong analytical skills and problem solving skills
• Able to successful complete a background check that includes criminal , credit , drug screen , verification of education and past employment.
• #LI - Remote
• This is a US Only based role
• Typical work schedules are mid shfft to later shifts with days off during the week.
• Health Dental and Vision Benefits start day one!
• Experience working in a high volume call center
• Must have one full year of recent contact center/ Work from Home Contact experience in the last 18 months
• Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.
• Remote office internet connection via DSL or Cable Modem with a minimum speed of <50mbps down and <10-15Mb upload

• • Experience working in a high volume call center

  • Must have one full year of recent contact center/ Work from Home Contact experience in the last 18 months

  • Exceptional attention to detail

  • Ability to work well independently

  • Ability to maintain professionalism during difficult situations with customers

  • First rate decision making skills

  • Strong analytical skills and problem solving skills

  • Able to use effective and probing questioning and listening techniques to identify customer needs

  • Proven verbal and written communication skills

  • Ability to de escalate situations with customers while explaining the situation to the customer

  • Intermediate computer skills

  • Typical work schedules are mid shfft to later shifts with days off during the week.

  • Able to successful complete a background check that includes criminal , credit , drug screen , verification of education and past employment.

  • Once you have applied you will complete a On Demand digital interview. The Recruiter will review and then reach out to you for final phone interview.

  • Remote office internet connection via DSL or Cable Modem with a minimum speed of <50mbps down and <10-15Mb upload

  • This is a US Only based role

  • This a Remote Work from Home position

  • Health Dental and Vision Benefits start day one!

  • The pay for this role is $15.00 per hour

  • #LI - Remote

  Preferred Qualifications:

  Work and or positions dealing with credit card fraud, banking , and or prior collections experience.

• Intermediate computer skills
• Responds to account inquiries providing cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. Builds the credit card replacement orders and completes shipping materials.
• Ability to de escalate situations with customers while explaining the situation to the customer
• Ability to work well independently
• Exceptional attention to detail
• Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts.