Remote Qc Servicing Communications Analyst

The QC Servicing Communications Analyst will monitor live and/or recorded communications with customers, via telephone, computer and/or email and measures compliance with established quality and regulatory guidelines. Perform all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates. The Target Pay range for this position is $25.00 to $29.00.

What you'll do:

• Responsible for ensuring completion of call reviews and maintaining a 98% call score accuracy ratio.
• Participate in departmental meetings to calibrate scoring methods.
• Assist in the exception and dispute review process.
• Perform other duties as assigned.
• Complete reports and special projects regarding monitoring trends.
• Identify opportunities for improvement and performance trends, and report findings to CMS' servicing management.
• Monitor live or recorded calls with customers and measures compliance with established quality and regulatory guidelines.
• Assist with the design of call monitoring guidelines and formats.
• Maintain consistent attendance to ensure fulfillment of essential duties and responsibilities.

What you'll need:

• High School Diploma or equivalent work experience required.
• Working knowledge of loan servicing (customer service, collections, home retention, debt recovery, etc.)
• Two (2) or more years of loan servicing call monitoring, call center or quality assurance experience required.
• Excellent analytical skills, unbiased thinker with ability to remain flexible.
• Basic origination lending knowledge preferred.
• Intermediate to strong knowledge of Microsoft Office and Access applications.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you'll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

• Customized training programs to help you advance your career.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Educational Reimbursement.
• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
• Employee referral bonuses so you'll get paid to help Carrington and Vylla grow.

We are an Equal Opportunity Employer

We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions while empowering you to act in the best interests of our customers and our company.

25 Enterprise Drive, Aliso Viejo, CA (25), 92656, US