Patient Access Manager Jobs

Description

Role Description: Patient Access Manager

Hamilton Health Box (HHB) is a rapidly growing private equity-backed healthcare startup operating hybrid telemedicine-enabled primary care clinics for small and medium businesses and rural markets across the country. Our goal is to find high potential individuals to drive a high-touch, low-cost healthcare experience for all of our patients and clients.

Position Summary

The Virtual Patient Access Manager will be responsible for developing and overseeing a patient check in and registration program that can be executed virtually. This program will encompass all parts of a patient journey from making appointments, registering patients and assisting with patient follow up care, either in person or virtually. The registration responsibilities include maintaining information such as addresses, phone number, insurance and/or sliding fee scale information. They will assist the care team to achieve patient based outcomes by communication and working together to enhance patient outcomes. This individual reports to the VP, Clinical Operations and will be expected to become the resident knowledge expert in the registration process and provide onboard training for new clinical team members.

Duties & Responsibilities

• Eligibility determination of third-party programs.
• Facilitation of referrals/prior authorizations.
• Screens patient for financial responsibility and possible cash collections.
• Determines and collects appropriate deposits.
• Audits charts for accurate registration and data entry to prevent delays in billing.
• Actively seek ways to control costs and improve processes while maintaining patient safety and quality of care.
• Verifies all patient demographic, insurance coverage, benefits, and authorization requirements for all services.
• Collaborate with the clinical team to develop and implement policies and procedures that result in a robust virtual registration program.
• Responsible for expediting online patient registration and check-in and supporting patient registration and maintenance.
• Responsible for training and mentoring of new employees.
• Shapes the patient’s first impression of the organization, which could shape the patient-clinicians relationship for the long term.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization.
• Other duties as assigned.

Requirements

Education & Experience

• Equivalent combinations of education and experience will be considered.
• Prior experience with Epic EHR and/or Athena is preferred.
• 5+ years registration experience.
• Bachelor’s Degree.
• Prior managerial experience preferred.

Required Skills & Abilities

• Ability to interact with patients in a professional and approachable manner.
• Ability to establish and maintain effective working relationships with both onsite clinical staff.
• Efficient and accurate data-entry skills.
• Ability to adapt to the needs of the organization and employees.
• Exceptional computer skills.
• Ability to handle confidential information in a professional manner.
• Demonstrates commitment to embodying our culture in all internal and external customer interactions.
• Knowledge and understanding of the registration process.
• Excellent time management skills.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks and to delegate them when appropriate.
• Superior verbal and written communication skills.

Development Opportunities

As a role within a rapidly growing startup, there is the opportunity for significant growth of the role in scope and responsibility within 1-3 years. Specific growth pathways can be addressed on a candidate-by-candidate basis.