Remote Care Technician (French Bilingual)

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 115,000 colleagues serve people in more than 160 countries.

About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:

• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
• Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.
• An excellent retirement savings plan with high employer contribution
• Career development with an international company where you can grow the career you dream of .

The Opportunity

This position works out of our Sylmar, CA , location in the Cardiac Rhythm Management division. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats. The Remote Care Technician is responsible for performing root-cause analysis and upgrades on high quality medical device hardware and systems. This position includes detailed assembly and testing of various electronic components and finished devices.

MAIN RESPONSIBILITIES

• Support all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory requirements.
• Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Maintain inventory levels and provide inventory counts when required.
• Perform root-cause analysis, repair, upgrades and testing of product and systems that return from the field, documenting all work on Service Reports.
• Process Return Material Authorization (RMA) receiving equipment into the Service Depot.
• Bilingual (English/French Required. Excellent Communication in Both English and French
• Complete all necessary service documentation required for returned product.
• Provide assistance in the authorizing of technical documents related to the repair, upgrade or testing of returned product.
• Assist in maintaining organization within the Service Depot.

EDUCATION AND EXPERIENCE YOU’LL BRING

• Ability to interface with multiple groups in the organization to resolve service issues.
• Ability to leverage and/or engage others to accomplish projects.
• Experience working in a broader enterprise/cross-division business unit model preferred.
• Fiber optic splicing a plus
• Multitasks, prioritizes and meets deadlines in timely manner.
• Previous experience in a medical device company preferred
• Language Proficiency French and English
• Exceptional troubleshooting ability
• High School Diploma/GED
• Ability to work within a team and as an individual contributor in a fast-paced, changing environment.
• Strong organizational and follow-up skills, as well as attention to detail.
• Works well independently
• PC experience a must
• Mechanical assembly, able to work with tools
• Ability to maintain regular and predictable attendance.
• Good organizational and follow-up skills
• Ability to work in a highly matrixed and geographically diverse business environment.
• Strong verbal and written communications with ability to effectively communicate at multiple levels in the organization.
• Overall positive and optimistic attitude.
• Soldering skills
• Technical writing skills are a plus
• Physical ability to lift 30 pounds overhead
• Occasional overtime is a requirement of this position.

Apply Now

• Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.

Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

The base pay for this position is $17.33 – $34.67 per hour. In specific locations, the pay range may vary from the range posted.