Release Of Information Analyst - Medical Records (1.0 Fte, Days)

Medical Records

1.0 FTE, 8 Hour Day Shift

At Stanford Children's Health, we know world-renowned care begins with world-class caring. That's why we combine advanced technologies and breakthrough discoveries with family-centered care. It's why we provide our caregivers with continuing education and state-of-the-art facilities, like the newly remodeled Lucile Packard Children's Hospital Stanford. And it's why we need caring, committed people on our team - like you. Join us on our mission to heal humanity, one child and family at a time.

Job Summary

This paragraph summarizes the general nature, level and purpose of the job.

The Release of Information Analyst is responsible for ensuring that the release of patient documents and records from Electronic Medical records (EMR) is accurate, timely and complete. The Release of Information Analyst prepares, documents, processes, and completes medical records request for information in accordance with state, federal and hospital guidelines. Collects and processes funds collected by the Health Information Medical Services (HIMS) department for records processed. Receives and answers all Release of Information questions and its processes.

Essential Functions

The essential functions listed are typical examples of work performed by positions in this job classification. They are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Employees may also perform other duties as assigned.

Employees must abide by all Joint Commission Requirements including but not limited to sensitivity to cultural diversity, patient care, patient rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings.

Must perform all duties and responsibilities in accordance with the hospital's policies and procedures, including its Service Standards and its Code of Conduct.

• Processes release of information from a multitude of sources regarding all aspects of the medical record and its release in accordance with HIPAA (Health Insurance Portability and Accountability Act) and organizations rules and regulations to external customers, such as physicians, attorneys, insurance, patients, etc.
• Sorts and processes mail using the postal administered mail sorting machine.
• Processes of Patient Financial Services (PFS) records requests through insurance company through mail or insurance specific portal. This can include from the Stanford School of Medicine and internal and external auditors.
• Updates provider access in Epic.
• Works closely with other members of the organization to obtain necessary information to process ROI requests.
• Creates and sends out invoices for ROI requests. Prepares funds collected to be sent to Finance Department.
• Processes records requests through multiple Portals including, but not limited to paper, Cerner, Epic, and send records through Mychart, InBasket and MD portal.
• Processes protected adolescent/confidential records, mental health records, social work records, or anything with additional protections required by law.
• Reviews Death Certificates for accuracy and receives training on processing them.
• Utilizes various methods (i.e. cross match signatures, verifies patient identification, consent forms and agreements) to verify information in the medical record to determine the appropriate required action.
• Manages Specific Release of Information Epic Work Queues for different requests depending on the type of requests and managing time requirements for request.
• Prints, assembles and returns patient records.
• Identifies duplicate records and merges them into a single account in Epic.
• Validates requestor identification (i.e. patient, hospital or physician).
• Coordinates with patients and/or requestors for MyChart, InBasket, and MD Portal sign-up to aid in the ease of release of information.
• Invoices record requestors, logs and invoices release of information (ROI) requests into the system and processes checks.

Minimum Qualifications

Any combination of education and experience that would likely provide the required knowledge, skills and abilities as well as possession of any required licenses or certifications is qualifying.

Education: High School diploma or GED equivalent

Experience: None

Licensure/Certification: None required.

Knowledge, Skills, & Abilities

These are the observable and measurable attributes and skills required to perform successfully the essential functions of the job and are generally demonstrated through qualifying experience, education, or licensure/certification.

• Ability to operate office equipment such as copier, fax and scanner machines.
• Skills: Proficient data entry and typing skills.
• Ability to work effectively with individuals at all levels of the organization.
• Ability to work efficiently and accurately under time pressure.
• Ability to maintain a high level of interpersonal skills to handle sensitive and confidential information.
• Knowledge of computer systems and software used in functional area.
• Ability to plan, organize, prioritize, work independently and meet deadlines.

Physical Requirements and Working Conditions

The Physical Requirements and Working Conditions in which the job is typically performed are available from the Occupational Health Department. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job.

Pay Range

Compensation is based on the level and requirements of the role.

Salary within our ranges may also be determined by your education, experience, knowledge, skills, location, and abilities, as required by the role, as well as internal equity and alignment with market data.

Typically, new team members join at the minimum to mid salary range.

Minimum to Midpoint Range (1.0 FTE): $58,281.60 to $66,102.40

Equal Opportunity Employer

Lucile Packard Children's Hospital Stanford strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, LPCH does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements, and where applicable, in compliance with the San Francisco Fair Chance Ordinance.