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Company | PCRK Group (Massage Envy) |
Address | Detroit, MI, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-05-13 |
Posted at | 1 year ago |
Function
- Strong analytical, communication and people skills
- A proven ability to identify, develop, and promote leaders within a location and multi-unit setting
- A proven ability to build authentic relationships based on mutual accountability, authenticity, and excellence that aims towards achieving service and financial goals
- Proficiency in Microsoft Word, Excel, PowerPoint
- Comprehensive understanding of Profit & Loss statements
- Experience in a leadership role (Spa/Sale management preferred)
- A proven ability to lead and develop location team(s) that support and execute on a sales and service culture
- Help to ensure sustainably strong growth across all assigned locations with respect to massage therapist staffing levels, guest count growth, active member base, membership dues, service volume, enhancements, advanced services, skincare, retail, and through training, demonstrating, influencing, coaching, supporting, and rewarding team members.
- Visit and work in locations daily under the advice of the Ops Director who you will have a dotted line reporting structure to, and your manager the National Ops Training Director who will provide you with the specific direction, mission, and methods by which to execute the performance improvement tasks necessary.
- Participate in company and regional calls as needed.
- Provide coverage when needed where there are shortfalls in key team members such as GMs, or AGMs and use that time to assess team members, demonstrate and teach best practices, and develop follow-up action plans for those in need.
- Evaluate employee capabilities, and training needs individualized to each person’s unique experience, knowledge, and capabilities.
- Work with assigned locations to implement business tactics that effectively address declining areas of the business.
- Continuously train managers on soft skills, business acumen, and key behaviors and habits to strive for professional development.
- Promote and implement new products, services, and initiatives.
- Develop others to have a thorough understanding of Massage Envy services and products
- Conduct the onboarding of new managers into your region’s clinics and other team members as required at any given time.
- At least 2 years of experience in business leadership, at the multi-unit level is preferred.
- Knowledge of various training and development best practices
- Ability to travel (up to 90%)
- At least 2 years of experience in training and developing others, or equivalent experience as a leader in a Massage Envy business.
- Bachelor’s degree or higher is preferred.
- Strong influencing and communications skills
- Ability to lead a full training cycle from start date to mastery.
- Demonstrated success in leading improvements in skill development and business results.
- High emotional intelligence and ethics
- Strong sense of ownership and pride in seeing others succeed after you have developed them
- Proficient in Microsoft Office products
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