Regional Director Of Operations - Tallahassee, Fl & South Carolina

Panoramic Health
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Regional Director of Operations is responsible for planning, budgeting, and driving implementation of care models, technology solutions, and Circle of Care team members to support clinical practice operations. The Regional Director of Operations will oversee practice managers and key personnel in practice operations to drive patient outcomes against key performance metrics. This role is accountable for driving success in clinical practice sites for the Region to which they are accountable.
The Region for this role is Tallahassee, FL and the Carolinas and candidates may live in any of these areas and work the position.
Responsibilities Include

• Provide ongoing communication on site/system/regional performance and drive alignment to key initiatives throughout the region.
• Develop positive relationships with local leaders and area project managers and practices to facilitate tracking and reporting of initiatives.
• Overseeing market clinical operations activities to ensure efficient operations and resource allocation.
• Supporting development of and driving operationalization of care models.
• Monitoring the status of various programs with internal and external stakeholders.
• Analyze data and reports for operational and financial insights, trends, and regional market opportunities. Utilize data to understand causes or symptoms of performance breakdowns, working cross-functionally with necessary teams to drive solutions for those breakdowns.
• Partner with central operations to implement, operationalize and support innovative pilot efforts and/or partnership with new strategic partners/arrangements. Help facilitate success locally by partnering centrally on key IT and analytics interfaces.
• Disseminate and communicate relevant insights for site and the region overall. Facilitate cross team collaboration and learning.
• Perform other duties and responsibilities as required, assigned, or requested.
• Collaborating with IT department to create and enhance necessary clinical practice dashboards.
• Interfacing with functional area project managers to track status of clinical practice activities.
• Define and build regional team to support recruitment, hiring/onboarding, and development of new leaders and team members.
• In partnership with departmental leadership, lead the operational launch of payer/partner relationships; supporting IT, reporting, and infrastructure needs to successfully implement new partnerships.
• Managing budget for clinical operations team.
• Identify opportunities to improve the clinical practice team management processes and structure, develop implementation plans for those improvements, and manage execution of those plans.
• Understand linkages between program goals and company-specific business context.
• Driving escalation and resolution of critical project related issues, including resource needs, that would impact program results.
• Ensure projects are executed efficiently and seamlessly including:
• Provide steady leadership, both internally and externally, in the face of uncertainty, change, and aggressive deadlines common to a rapidly growing company.
• Present oral and written reports defining plans, problems, and resolutions to appropriate levels of management.
• Managing team of regional clinical practice operations staff.
• Support knowledge dissemination to the operational lane to help them become proficient in the business.
• Support leadership team in developing and executing on the Regional clinical practice key operating functions while leveraging established Regional management processes, facilitating metric driven optimization plans and helping to remove barriers.
• Lead the preparation calls for regional practice and provider meetings. Oversee the process, facilitate appropriate transfer of data and information and partner on engagement strategies with regional leaders.

Qualifications

• MHA/MPH/MBA or masters preferred.
• Experience with Medicare programs preferred.
• Experience with clinical practice models preferred.
• Bachelor’s degree or a combination of equivalent education / work experience.
• Willingness to travel (20% - 30%) on average.
• 10+ years industry experience.
• Competent in MS Office Suite.
• Outstanding record of leadership and management success.

The Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment
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