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Recreation Services Representative – Multiple Recreation Centers – Denver Parks And Recreation

Company

City and County of Denver
Address , Denver
Employment type PART_TIME
Salary $17.29 - $25.94 an hour
Expires 2023-08-26
Posted at 8 months ago
Job Description
About Our Job
These are part-time positions that will work no more than 39 hours per week and are not eligible for benefits. Part-time positions may have routine or variable work schedules and may require working weekends and holidays.

Our Recreation Division operates 30 recreation centers offering affordable facilities, programs and activities to residents and visitors year-round. Our recreation centers offer several organized classes including but not limited to: aquatics, arts and crafts, cultural and social activities, fitness and sports, health, special events, tours and more. Our activities are organized for children, youth, adults, people with disabilities, and senior groups for maximum enjoyment. Participants may enroll in classes, use facilities on a day basis or purchase a monthly/yearly membership. For more information, please visit
Recreation Centers & Pools
.

Recreation Services Representatives are an integral part of delivering top-notch services to the citizens of the City and County of Denver. As such, these positions will utilize their people skills and solution driven enthusiasm to understand and exceed customer expectations. Recreation Services Representatives provide leadership for the Front Desk team by coaching Recreation Assistants and resolving various customer-related issues.

Below is a list of our recreation centers (needs for each facility may vary):
  • Southwest Region: Cook Park, Eisenhower, Harvard Gulch, La Familia, Montclair, Platt Park Senior, Washington Park
  • Northeast Region: Carla Madison, Central Park, Glenarm, Green Valley Ranch, Hiawatha Davis, MLK Jr., Montbello, St. Charles, Swansea
  • Southwest Region: Athmar, Barnum, College View, Harvey Park, La Alma, Rude, Southwest
  • Northwest Region: 5090 Broadway, Ashland, Aztlan, Highland Senior, Johnson, Scheitler, Twentieth Street

Recreation Services Representatives:
  • Greet and communicate with recreation guests using F.A.C.E. philosophy (friendly, attentive, consistent, empowered) regarding recreation services and activities
  • Maintain various records such as inventory, activity reports, receipts, memberships, reservations, and activity rosters
  • Utilize a point-of-sale system to process membership sales and refunds, transfers, activity registrations, and similar transactions
  • Manage emergency situations such as evacuations, medical emergencies, suspicious activity, or other unexpected situations
  • Determine guest needs and provide appropriate information, or direct guest to the appropriate location and/or staff member for assistance
  • Monitor guest adherence to facility rules and guidelines, and report disruptive behavior to appropriate staff members
  • Maintain a clean and well-organized front desk, monitor and clean equipment for checkout, maintain and stock appropriate forms, flyers, and documents for front desk operations
  • Performs other related duties as assigned
  • Provide guests with information regarding membership and activity registrations; explain options and answer questions
  • Follow established procedures/guidelines to open and/or close the Recreation Center
  • Complete monetary transactions including cash/check handling and credit card processing, issue ID cards, payment confirmations, receipts, and related transactions
  • Handle difficult, sensitive, and escalated guest relations issues and act to resolve them
About You
Our ideal candidate will have:
  • Ability to work a flexible schedule
  • Experience leading a team
  • Proficiency in Outlook, Excel, Word, and POS (Point of Sale) systems such as ActiveNet
  • Prior experience working in recreation and with youth
  • Bilingual skills (preferred)
  • Previous experience working in a front desk/customer facing position

We realize your time is valuable so please do not apply unless you have at least the following required minimum qualifications:
  • Experience: One (1) year of customer service work in recreation, retail, hospitality or other related industry
  • Equivalency: Additional appropriate education may be substituted for the minimum experience requirements
  • Licensures/Certification(s): Requires certification in CPR and First Aid within six (6) months of hire date; licenses and certifications must be kept current as a condition of employment
  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate
About Everything Else
Job Profile
CC2908 Recreation Services Representative
To view the full job profile including position specifications, physical demands, and probationary period, click
here
.
Position Type
Oncall
Position Salary Range
$17.29 - $25.94
Starting Pay
$18.19/hour
Agency
Parks and Recreation
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
For information about right to work, click
here
for English or
here
for Spanish.