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Receptionist/Switchboard Jobs
Company | Humana |
Address | , Louisville, 40202 |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-12-08 |
Posted at | 9 months ago |
Responsibilities
The Receptionist 1 operates a switchboard or multi-line phone and maintains long distance call logs. Takes and distributes accurate messages. Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee. Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address. Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
- This role is fully remote within driving distance of Louisville, Kentucky.
- This role is full-time , Monday - Friday from 8:30 am - 5:00 pm
- Demonstrated emotional intelligence to handle escalation and route appropriately
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Demonstrated strong verbal communication skills
- Previous experience with navigating a multi-line phone system or Switchboard
Preferred Qualifications
- Bachelor's degree
Additional Information
Why Humana?
At Humana, we know your well-being is important to you, and it’s important to us too. That’s why we’re committed to making resources available to you that will enable you to become happier, healthier, and more productive in all areas of your life. Just to name a few:
- Student Loan Refinancing
- Well-being program
- Annual Incentive Plan
- Generous PTO package
- Work-Life Balance
- Paid Volunteer Time Off
- Health benefits effective day 1
Work-At-Home Requirements:
- Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
- Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
- Satellite, cellular and microwave connection can be used only if approved by leadership
Social Security Task:
Alert: Humana values personal identity protection. Please be aware that applicants being considered for an interview will be asked to provide a social security number, if it is not already on file. When required, an email will be sent from [email protected] with instructions to add the information into the application at Humana’s secure website.
Interview Format:
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information for you pertaining to your relevant skills and experience at a time that is best for your schedule. If you are selected for a first round interview, you will receive an email correspondence inviting you to participate in a Modern Hire interview. In this interview, you will receive a set of interview questions over your phone and you will provide recorded or text message responses to each question. You should anticipate this interview to take about 15 minutes. Your recorded interview will be reviewed, and you will subsequently be informed if you will be moving forward to next round of interviews.
Scheduled Weekly Hours
Not Specified
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