Receptionist - Pt (Afternoons)

Description Under general supervision, operates an integrated digital telephone system and acts as public receptionist for Town Hall. Greets and assists citizens on the phone and in person and directs to the correct department. Examples of Duties WORK ACTIVITIES:

• Must have excellent computer keyboard, 10-key, and typing skills; communicative skills, verbal with excellent diction, enunciation, and voice modulation; and bilingual skills preferred but not required.
• Maintains informational material to provide assistance to the general public.
• Closes telephone system at the end of each business day and insures that system is prepared to receive night messages.
• WORK EXPERIENCE:
• Answers incoming telephone calls on system and transfers calls to appropriate department or person.
• Opens Integrated Digital Telephone System promptly each day.
• Transfers night messages to appropriate voice mailboxes.
• Adheres to departmental, personnel, and safety policies and procedures.
• Provides general administrative clerical support consisting of light typing, alphabetizing, sorting, folding, and stapling various information and reports, and other tasks.
• Must be able to sit for long periods of time, see, talk, hear, and have good hand-eye coordination.
• Must have one (1) year of experience in customer relations, telephone, and computer operations. Must submit to and pass a post-offer, non-regulated drug test and thorough background checks (including criminal history). Desired Qualifications KNOWLEDGE / SKILLS / ABILITIES:
• Assists co-workers and other departments as needed.
• Informs supervisor of all work activities.
• Assists with processing mailouts as needed by departments limited to stuffing, labeling, stamping and counting envelopes.
• Maintains a log of telephone system problems and concerns and reports such to direct supervisor.
• Maintains an accurate listing of telephone numbers and departments providing Town services.
• Must have a friendly attitude, knowledge of a phone system, and telephone etiquette.
• A High School Diploma, GED, or vocational training is required.
• Observes and reports suspicious activities to supervisor.
• Gives directions to visitors on location of departments or services.
• May be required to move various boxed documents weighing up to 52 lbs. with the use of a dolly for assistance. HIPAA COMPLIANCE STATEMENT: All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.
• Performs other duties as assigned. Minimum Qualifications BASIC QUALIFICATIONS:
• Must have the ability to learn to operate computerized telephone equipment with multiple line network; to receive and follow detailed instructions, verbal and written; to work well under pressure; to handle multiple telephone lines and the flow of visitors; to work effectively and efficiently with the general public and maintain a pleasant personality at all times. PHYSICAL ABILITIES: