Receptionist (Part-Time) Jobs

About Us
Abby’s House (Abby Kelley Foster House, Inc.) was founded in Worcester, MA in 1976. A nonprofit organization, we provide shelter and affordable housing as well as advocacy and support services, to homeless, battered, and low-income women, with or without children.

Position Overview
Abby’s House is looking for a part-time Receptionist to work 10-20 hours per week on weekends from 8:00 a.m. – 4:00 p.m. and/or 4:00 p.m. – 9:00 p.m., and occasional week nights from 4:00 p.m. – 9:00 p.m. Rate of pay will be $16.50 per hour, commensurate with experience. Interested candidates should send cover letter and resume to and explain why they are interested in the position.

Responsibilities include, but are not limited to:

• Responding to emergency situations, contacting 911 and/or emergency on-call staff, according to Abby’s House protocol.
• Assisting residents with the completion of maintenance request forms or incident report forms.
• Receiving all in-kind donations (Thrift Shop, Kitchen, etc.), and ensuring accurate completion of necessary documentation.
• Recording all activities and observations in a daily log book each shift.
• Responding respectfully to any needs that may arise among residents and shelter guests during your shift.
• Conducting routine tours and walkthroughs of the building to ensure safety and security, and take required action to keep exterior entrances, hallways and stairways clear of ice, snow and other obstacles.
• Handling all inquiries in Reception, including phone calls and walk-ins in a respectful and friendly manner.

Qualifications
Successful candidates must exemplify hospitality and respect to volunteers, donors, guests, residents, and staff at all times, and value people of diverse backgrounds and experiences. He/she must have excellent interpersonal and active listening skills, demonstrate passion for Abby’s House mission and values, maintain the confidentiality standards of Abby’s House, and keep a safe, secure and respectful environment at 52 High St. Minimum of 1-2 years’ experience working with vulnerable populations. High School Diploma or equivalent required with some college experience desired. Spanish speaking abilities are preferred but not required.

DEI Statement
Abby’s House is an equal opportunity employer. In keeping with our values, Abby’s House is committed to Diversity, Equity, and Inclusion in all the organization’s activities, programs, practices and services. We also are a Trauma Informed organization and as such, Abby’s House encourages applicants who have ample capacity for reflective thinking and learning and with lived experience who are well-grounded in their own recovery.