Receptionist - Full-Time Days

SUMMARY: Main Lobby Desk: This includes answering phones, greeting visitors, and directing visitors.

Reports To: Supervisor, Reception

Titles Supervised: None

Hours Per Week: Full-time

Schedule: 32 hrs. per week 8am - 4:30pm

DUTIES

Essential Responsibilities

• Provides excellent customer service, assistance, guidance, and direction to visitors and resident/patients. Ascertains the nature of their business; assist and/or direct visitors to various locations. Calls for an escort when necessary.
• Maintains all established departmental and facility policies. Maintains high level of confidentially.
• Handles incoming emergencies, following established policies and procedures, notifies and directs appropriate personnel and follows all established security procedures, monitoring residents with wander guard bracelets.
• Other related duties as assigned.
• Participates in educational programs and inservice meetings. Train other receptionist upon request.
• Receives messages, flowers and other items; notifies appropriate personnel. Arranges for the delivery of items to residents/patients and appropriate personnel.
• Assist Adult Day Clients when necessary.
• Assists with overflow of work projects from Front Office, i.e. labeling, folding, and stuffing of envelopes, etc., projects from other departments, and updates Bennett activity board.
• Serves as hand holder to upset residents and patients. Reports issues of importance to applicable department head and supervisor.

Qualifications

Minimum Qualifications:

Education:High School diploma or GED

Experience:N/A

Licensure:N/A

Knowledge/Skills/Abilities

Ability to handle multiple demands and deadlines; Ability to communicate effectively; Ability to utilize various software packages to carryout position responsibilities.

Physical And Mental Demands

This description of responsibilities is intended to reflect the major responsibilities and duties of the job, but is not intended to describe minor duties or other responsibilities as may be assigned from time to time.