Quality Assurance & Training Specialist - Remote

SUMMARY OF JOB PURPOSE: Duties will include development, delivery, and oversight of the organization’s training and development programs. Serving as a Subject Matter Expert (SME) for course content development for classroom, virtual classroom and online self-paced courses. Further, the position will entail assisting with the proctoring of client certifications, providing software training (CoreLogic). The trainer will also be tasked with periodic course content review and quality checks of understanding. When needed, activities will include assisting with catastrophe staging operations or ramp up of inside units. Travel will be required, but not limited to, various storm sites, client offices to conduct trainings, adjuster ride-alongs, staging operations, travel back to home office at least quarterly for department meetings.

Primary Job Responsibilities

• Works with subject matter experts to develop content, by using various authoring and recording tools for eLearning and live delivery.
• Delivers various training to adjusters/managers at various locations.
• Collaborates with client liaisons to comply with training and compliance requirements.
• Stages technology for live events including the transport of equipment/material and the resolution of technology issues.
• Provides on-site catastrophe staging/desk ramp up operations assistance when needed (travel would be required).
• Delivers virtual classroom training via a webinar style format.
• Do weekly enrichments or webinars to mass groups on updated or changed processes/new features in CoreLogic/Claims Mobile.
• Participate in special projects.
• Proctor client certifications to the standards set forth by Alacrity
• Assists in reviewing resource evaluations and determining training needs based on an evaluation assessment by field management.
• Provides feedback to the Resource Management department in regard to attendees of the classes as a tiered system.
• Delivers classroom training to audiences varying in size from 10 to 200 people (including CoreLogic training).
• Assists with the administration of the Learning Management System which includes troubleshooting, course set-up and enrollment, importing information and evaluating learner submissions.

Qualifications

• Highly proficient in Microsoft Office: Microsoft Word, Excel, and PowerPoint
• Ability to work well with others and to demonstrate an excellent quality of work with little or no supervision required.
• Must be highly organized and possess excellent verbal communication and documentation skills.
• Strong customer service focus and customer relations skills with the ability to train others on the same skills.
• Ability to comfortably address/speak in a public forum to audiences ranging in size of 10 to 200 people.
• Demonstrates integrity, accountability, and adherence to standards of ethical behavior and professional conduct, open and honest communication, and a commitment to continuous improvement and professional development.
• Ability to comprehend complex information and explain it to prospective and current claims representatives required.
• 2 years Claims mobile & CoreLogic experience
• Minimum of 5 years of property experience in a training position or management.
• Ability to embrace and adapt to change in a constantly changing industry.
• Must have a base understanding of construction, repair techniques and property claims estimating.
• Must be proficient with CoreLogic/Claims mobile and progress as further versions are released.
• Must be willing and able to climb roof structures with-out equipment of up to a 7/12 pitch. This would not be the norm but may be required if we are training new field adjusters
• Ability to serve in the capacity of a Subject Matter Expert for training content development and/or deliver training presentations/content effectively that was created by others.
• Ability to deliver training content in a clear, concise manner.
• Must be willing to work non-traditional business hours and weekends when required during peak seasons and understanding may of our desk units are 6 days a week therefore at times 6-7 days may be needed/required.
• Ability to organize and lead audiences in all-day training/certification sessions so as to ensure a beneficial training session for all attendees.
• Strong teamwork skills with the ability to establish and maintain positive and effective working relationships with multiple departments.

Soft Skills

• Exemplary people skills
• Sense of urgency when needed
• Work well with other team members
• Analyze problems/issues and present creative solutions
• Ability to communicate well with people at all levels and backgrounds

WORKING CONDITIONS

Work is generally performed in a typical office environment or remotely with occasional adjuster field ride alongs during catastrophe situations where some exposure to devastation is to be expected.

Physical Activities And Requirements

Work can involve lifting and carrying up to 25-30 lbs., frequent standing, sitting, walking, bending, and reaching; occasional kneeling and stooping; operating office equipment; periodic driving likely; visual acuity to prepare, read and organize detailed hard copy and electronic documents; ability to speak and hear the spoken word in normal face-to-face, telephonic, and web based business communications. Willingness to work additional hours (in excess of forty hours) as needed, including occasional evening, overnight, and weekend hours. Willingness to accommodate occasional meetings and work activities that may be scheduled after normal daytime business hours.

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