Quality Assurance Analyst Jobs

Job Summary

Conducts testing on software, websites, and other technical products to identify and resolve bugs, defects, and other potential issues. Supports the day-to-day operations of the quality analyst team by providing testing SAP applications. Works with business process owners, and product team members to test complex user issues. Reviews, analyzes, modifies, and executes thorough operational, configuration, or defined development change request test plans and checklists to ensure that business system changes are working properly, existing processes remain unaffected, and the needs of the users are met.

Responsibilities

Essential Functions

• Generates, maintains, and stores QA artifacts like (test scripts, test plans, reports, etc.) efficiently.
• Works with the Automation team to ensure the regression test suite is maintained as development changes occur.
• Execute Test cases (manual or automated) and analyze results.
• Collaborates with QA engineers and team leads to develop effective strategies and Test Plans
• Works with cross-functional teams to ensure quality throughout the software development lifecycle.
• Writes and executes test scripts using X-ray for the Jira tool
• Works with a variety of SAP product teams like SD, MM, LE, etc., and performs testing to support weekly transports for the teams.
• Reviews business requirements/user stories/use cases
• Works as part of the IT QA & Support team to determine how technology can best be used to enable or enhance our integrated business processes.
• Use testing tools, QA processes, and techniques to validate the system.
• Takes full ownership of testing and test processes that includes signing off on each release.
• Provide estimations for testing efforts.
• Conduct post-release/post-implementation testing/regression testing.
• Report bugs and errors to development teams
• Creates, executes, and modifies test scripts/test cases in Xray/Jira

Non-essential Functions

• Provides guidance and mentorship to team members.
• Performs off-hours support as needed.
• Maintains the service desk application’s Knowledge Base articles.
• Performs other duties as assigned by supervisor or designate.
• Creates, contributes, and/or facilitates ongoing training for application functionality / best practice/lunch and learn topic-related training in correlation with job duties.

Qualifications

• Familiar with relational databases and client-server concepts, business processes, and commonly used concepts, practices, and procedures within a particular field.
• SAP experience preferred.
• Ability to read, write and speak in English required.
• Four-year STEM degree or equivalent experience.
• Working knowledge of test management software (e.g., X-ray, Jira, Zephyr, etc.
• Good working knowledge of wPC, Windows, Microsoft Office (Excel, Access, Word, and PowerPoint), Internet, and Outlook.
• Experience in Agile or Scrum Framework
• Minimum 7 years of relevant work experience.

Skills and Abilities

• Accurately assesses and acknowledges own strengths and limitations.
• Ability to communicate effectively with a wide range of audiences (technical and non-technical), and in a wide range of settings (e.g., one-on-one, small group, in person, conference calls and via e-mail).
• Ability to work under pressure to resolve time sensitive issues.
• Ability to consistently demonstrates an eagerness to meet challenges with a self-starting attitude (can-do spirit).
• Excellent interpersonal skills are preferred with the ability to effectively plan and organize.
• Ability to work seamlessly with others across geographical, functional, and cultural boundaries.
• Excellent customer service skills include being competent, accurate, responsive, and engaged.
• Ability to execute plans to deliver results.
• Ability to consistently provide quality service to meet and exceed customer expectations while demonstrating patience in a customer service/support role.
• Ability to support multiple business process functionality with our business applications.
• Ability to develop and maintains effective working relationships with customers, vendors, and others related to the company.
• Ability to work effectively independently and in a collaborative, team environment to achieve goals.
• Ability to demonstrate problem solving skills individually and in group situations.

Physical Requirements

Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%

• < than 10 lbs. - Not at all
• 10 to 25 lbs. - Not at all
• 100+ lbs. - Not at all
• 100+ lbs. - Not at all
• 10 to 25 lbs. - Not at all
• Lift from Floor:
  • < than 10 lbs. - Frequently
  • 10 to 25 lbs. - Occasionally
  • 26 to 50 lbs. - Occasionally
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• 10 to 25 lbs. - Occasionally
• 100+ lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 26 to 50 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 75 to 100 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• 26 to 50 lbs. - Occasionally
• < than 10 lbs. - Frequently
• 75 to 100 lbs. - Not at all
• Carried for Distance:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all
• 75 to 100 lbs. - Not at all
• < than 10 lbs. - Not at all
• 51 to 75 lbs. - Not at all
• Lift from Waist:
  • < than 10 lbs. - Not at all
  • 10 to 25 lbs. - Not at all
  • 26 to 50 lbs. - Not at all
  • 51 to 75 lbs. - Not at all
  • 75 to 100 lbs. - Not at all
  • 100+ lbs. - Not at all

Physical Activity

Frequency at which you would do the following in a typical day:

• Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
• Bending/stooping (downward and forward) - Occasionally
• Desk work (work usually performed at a desk) - Continuously
• Crawling (moving about on hands and knees or hands and feet) - Not at all
• Sitting (a continuous period of being seated) - Continuously
• Travel (travel needed to perform job duties) - Occasionally
• Use of a telephone - Frequently
• Hearing (Perceiving the nature of sounds at normal speaking levels) - Frequently
• Climbing/Walking Stairs (ascending or descending) - Occasionally
• Grasping (Applying pressure to an object with the fingers and palm) - Continuously
• Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
• Driving (the control and operation of a motor vehicle) - Occasionally
• Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
• Use of a computer - Continuously
• Reaching (extending arms in any direction) - Frequently
• Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
• Walking (moving about on foot to accomplish tasks) - Frequently
• Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
• Exposure (to adverse weather & temperature conditions) - Not at all
• Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
• Balancing (maintaining body equilibrium to prevent falling) - Occasionally
• Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
• Standing (for sustained periods of time) - Frequently

Additional Information

This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.