Property Manager Jobs

Description:

Our Property Managers ‘PM’ are the community leaders! Not only are they knowledgeable in the multi-family industry, they are counselors to residents without the title. Our PM’s specialize in different areas – administrative, sales, maintenance, resident services - to run a smooth operation on-site. Under the leadership of the Regional Manager, our PM’s take the working and living experience to the next level.

As our Property Manager, you will lead the community’s success by managing daily operations, supporting team, maximizing occupancy levels, and handling resident relations. You will also manage financial matters, coordinate maintenance work, enforce leases, and conduct performance evaluations. You will ensure efficient daily operations and meet financial goals, increase property value, and satisfy resident needs. Your commitment to be outstanding, do what matters, take care, stay curious and live the truth distinguishes the living experience provided at a Dweck community.

In a typical day, you will:

• Communicate with vendors/contractors about work scheduling, billings, vendor relations and certificates of insurance.
• Welcome and show community to prospective new residents.
• Assess all non-recurring charges i.e. late and legal; move-in fees; administrative fees; pet fees; move-out charges; following lease, county, and state regulations.
• Foster engaging, encouraging, transparent and fair performance reviews based on Dweck Employee Commitments.
• Process, approve and submit all invoices to the Corporate Office weekly for vendor payments.
• Reconcile security deposit returns and move-out accounts; ensure all final charges are assessed and prepare Financial Disposition Form.
• Maintain and reconcile petty cash account.
• Oversee purchases and use the approved vendor lists.
• Issue Non-payment Notice or 5 Day Pay or Quit Notice to all delinquent residents following lease, county, and state regulations.
• Complete lease applications and verifications process and inform prospects of outcomes.
• Promote resident and business referral programs as established under company guidelines.
• Provide feedback in emergencies and follow-up by written Incident or Accident Reports.
• Provide clerical support such as typing, filing, reports, answering telephones, closing out daily reports.
• Conduct daily bank deposits.
• Provide a positive maintenance experience by providing valuable resident services.
• Collect and post resident payments to the automated Accounts Receivable Module in ACCESS.
• Answer incoming phone calls and complete appropriate paperwork.
• Oversee the applicant qualification process and make final recommendation in accordance to established Dweck criteria.
• Keep accurate records, logs, and operating access data system.
• Review all notices to vacate to determine the cause for move-out. Make sure every attempt is made to save potential move-outs.
• Coach team members to enhance their expertise to prepare them for future success.
• Ensure that all office files and records follow Dweck’s policy and standard business practice.
• Prepare rent increase Group Edit List for Regional Manager’s approval.
• Be an exemplary leader and directly oversee the entire team – office and maintenance.
• Produce daily, weekly, and monthly reports using the access data system.
• Provide guidance of routine maintenance service to residents and follow-up for assurance of resident satisfaction.
• Ensure that all workers’ compensation claims are reported, and proper paperwork is completed.
• Attend scheduled corporate management meetings and conduct on-site team meetings.
• Contribute ideas to Regional Manager for marketing property and improving resident satisfaction.
• Work with Maintenance Supervisor and Regional Property Manager to prepare the annual budget
• Motivate team to achieve community goals by creating friendly competition.
• Ensure routine expenses are within the established budget guidelines throughout the year consistent with the property’s owner approved budget.
• Follow accounts receivables checklist and monthly calendar.
• Review advertising strategies and its overall success weekly.
• Contact all delinquent tenants, send reminder letters, and follow up with phone calls if payment is not received before the due date.
• Work with Talent Advisor, Regional Manager, Maintenance Supervisor to interview and hire new team members.
• Monitor and schedule all maintenance activities.
• Welcome new team members by providing a high-class onboarding experience.
• Oversee preventative maintenance and energy management inspections and programs.
• Process all Vacated Tenant Bad Debt and forward to collection agency.
• Inventory office supplies on periodic basis.
• Coordinate with maintenance and contractors to ensure turnovers after move-outs.
• Ensure that Dweck’s rental payment polices are applied and pursue delinquent accounts by phone calls, personal visits.
• Audit the Delinquent/Prepaid Report, prepare and submit any necessary corrections to accounting department.
• Investigate and respond to all received written resident concerns.
• Manage and approve team member schedules and timesheets.
• Extend professional relationships to residents to promote valuable resident relations.
• Educate new team members on processes to ensure training.
• Conduct move-in/move-out inspections with residents.
• Promote goodwill among prospects, residents, coworkers, and contractors.
• Administer lease accuracy by ensuring lease file follows established Dweck procedure.
• Complete lease paperwork including related addendums, accept rent and deposit.
• Promote safety and security measures in property maintenance to reduce owner liability and increase resident/employee protection.
• Encourage ongoing training with office team to inspire total success.
• Display positive, progressive, and upbeat customer service expressions.
• Physically walk and inspect the property; check on vacant apartments.
• Follow People Services procedures as guidance when handling noncompliance or ending a team member-Dweck relationship .
• Examine move-in accounts; ensure all recurring charges are assessed correctly before actual move-in occurs.
• Forward suit list to attorney on all delinquent tenants and, testify in court in connection with delinquent judgments and possession litigation.
• Complete guest cards including any required documentation on prospects, send thank-you notes and perform follow-up.
• Review mail, outside correspondence and inter-company correspondence.

As a Dweck Ambassador your commitment to represent and promote Dweck, our culture and core values contributes to make us a best place to work and live at by:

• Approaching work with a positive spirit of cooperation and good will to each other.
• Effectively managing your workday by using time intentionally and productively.
• Improving and enhancing the customer experience to our residents, prospects, vendors, and partnerships.
• Honoring your commitments to be a dependable individual and team player.
• Identifying and articulating personal motivators and harnessing personal motivation to set and achieve goals for personal and professional development.
• Working with integrity to deliver quality work based on our standards.
• Professionally communicate by verbal and written manner clearly, concisely, and appropriately.
• Actively participating in creating an environment of acceptance and respect to a diverse, equitable and inclusive work environment.

Requirements:

We’re looking for:

• Experience managing a team including leasing and maintenance
• High school diploma or GED
• 3+ years’ experience in an Assistant Property Manager or Property Manager role in Multi-Family
• Experience using Yardi CRM
• Knowledge of Landlord/tenant, ADA, and fair housing laws
• ARM, CAM, CPM, or similar designations

Enjoy a variety of perks and benefits including:

• Perks - Apartment home discount, uniforms for service teams, training programs, team building events.
• Paid time off - holidays, vacation, sick, and bereavement.
• Wellness - Comprehensive health, dental and vision insurance, life/AD&D, short-term/long-term disability.
• Money - Competitive pay and bonuses, Team Member Referral program.
• Retirement - Company matched 401K.