Property Manager - Gallerie Apartments

Company Summary
Milhaus is an award-winning, mixed-use development, construction, and property management company that specializes in Class A, urban, multifamily residential buildings. Headquartered in Indianapolis, Milhaus is comprised of inspired and industrious individuals who are passionate about the development of mixed-use and multifamily communities.
Gallerie is located at the convergence of two well established urban neighborhoods, Union Hill & Longfellow, and only blocks away from Hallmark's Crown Center, this 5.3 acre mixed-use development is an urban oasis that appeals to a wide array of users.
We provide exceptional customer experiences and create solutions for neighborhoods that positively impact communities by providing unparalleled expertise in real estate, investment, development, construction and management.
Position Summary
The Director, Residential Services is responsible for the overall management of a multifamily apartment community. Responsibilities include marketing, budgeting, financial management, oversight of the physical plant and supervision of staff. The Director will communicate regularly with all necessary Milhaus employees, lenders, property owners, financial partners, fee clients and other individuals as deemed necessary to fulfill the responsibilities of the position. The Director will ensure that the property meets or exceeds its financial performance targets and ownership objectives. Financial performance and attainment of ownership objectives will be achieved by ensuring that:

• Revenues are maximized.
• Regulatory compliance and adherence to all legal requirements are reinforced.
• Expenses are carefully monitored and controlled.
• Resident satisfaction is a continual focus.
• Employees are properly trained.
• The property is maintained to the highest standards with a continual focus on asset preservation and enhancement.
• Staffing levels are appropriate.

Key Job Duties And Responsibilities

• Develops and implements resident retention strategies, including an aggressive lease renewal program.
• Conducts regular staff meetings to address property performance, policy issues, and other property and Milhaus business.
• Establishes periodic performance goals and objectives for each staff person and monitors their attainment.
• Supervises the property maintenance functions including scheduling, purchasing, service response, and turnover procedures.
• Inspects vacant apartments for market readiness and ensures that an ample inventory of market ready units is available at all times.
• Processes incident reports for injuries or property losses immediately.
• Conducts regular exterior and interior inspections.
• Supervises computer data entry of all property information.
• Administrative Tasks
• Manages the process of passing through appropriate fees and utility payments to maximize NOI.
• Reviews property financial performance continually and prepares monthly variance report to budget.
• Initiates appropriate collection and legal actions for accounts receivable.
• Works collaboratively with other Property Managers to compare “best practices” and expenses per unit on other properties.
• Updates market information and rental comparison survey at least monthly.
• Ensures that property budget is monitored closely to meet or exceed budgeted NOI.
• Financial Performance
• Asset Preservation
• Personnel Management
• Administers established incentive compensation programs for all site positions and ensures the incentive payments are processed correctly and on time.
• Supervises the completion of budgeted, scheduled capital improvement projects.
• Ensures compliance with all applicable laws and regulations.
• Recruits, hires, trains, coaches, develops and disciplines on-site staff.
• Develops and implements an annual marketing plan to maximize occupancy and updates the plan quarterly.
• Approves all rental applications.
• Ensures that resident satisfaction is a continual focus.
• Monitors purchasing and expense control through the periodic approval of invoices and review of property general ledgers.
• Reports potential liability issues and acts to minimize any risk management exposure.
• Completes performance appraisals for all staff quarterly and ensures that all site employees are reviewed four times each year.
• Recommends appropriate adjustments to rent levels and/or rental concessions in response to occupancy levels and changes in the marketplace.
• Ensures that reports are completed accurately and on time.
• Establishes and monitors a system for following up with residents on completed service requests.
• Ensures that paperwork or reimbursements from property Reserve for Replacement account is processed in a timely fashion to minimize financial strain to Company and the property (if applicable).
• Ensures that all rents and fees are collected on time and deposited.
• Ensures staff compliance with all company policies and local, state and federal laws and regulations.
• Other duties as assigned by the Regional Director.
• Initiates all purchases within approved spending limits and budget requirements.
• Ensures move-in and move-out inspections are completed on a timely basis.
• Marketing/Leasing
• Administers the compensation program at the property in adherence with the approved budget.
• Ensures that record-keeping functions are handled properly.
• Supervises the eviction and bad debt collection process.
• Participates in the preparation of financial and ownership reports as directed.
• Prepares and submits annual property budget for review by September 30.
• Identifies/implements ancillary income sources to increase property revenues.
• Oversees and monitors the bid process for all contract work and looks for efficiencies and economies of scale.
• Develops and implements systems to maximize property revenue and to control operating expenses.
• Ensures that residents are in compliance with all provisions of their leases.
• Monitors the completion of periodic preventive maintenance procedures.

Requirements

• Strong track record of successful personnel management – including hiring, training and staff development.
• Ability to travel overnight at least once per quarter.
• CAM designation a plus
• Experience in budgeting, revenue enhancement and expense control.
• Excellent organizational and time management skills
• Ability to lift up to twenty pounds.
• Strong interpersonal and consensus-building skills
• Excellent computer skills, with emphasis on the Microsoft Office Suite – Word, Excel
• Valid driver’s license and reliable private transportation
• Excellent oral and written communication skills
• Experience with Entrata software application preferred.
• Excellent training skills
• Minimum of two years of progressively responsible experience in property management of at least 200 units with demonstrated ability to deliver financial results.
• Minimum of a high school diploma with a college degree preferred
• Ability to operate basic office equipment.

Benefits

• 401K match
• 4 weeks accrued PTO
• Health, Vision, & Dental insurance
• Pet insurance
• Employee Assistance Program
• Paid Maternity & Paternity Benefits
• More!
• Wellness Bucks program
• 30% discount on apartments
• Company Paid Long Term
• Tuition/Certification Reimbursement
• Disability and Life Insurance
• 11 Paid Holidays
• HSA account with employer match of $250/FSA for dependent care
• Short Term Disability
• Wellness Program and Competitions

We stand as one team dedicated to transforming neighborhoods. Through transparency and collaboration, we empower our people to lead. Bikes are our allies, local food is our addiction and entrepreneurship inspires us. First impressions are set by our energy and passion, not suits and ties. We embrace the changing ideal of what people call home.
Integrity. Execution. Innovation. Collaboration.
By joining us at our corporate office in downtown Indianapolis or onsite at one of our many properties, you’ll be provided the opportunity to grow your career and become part of a team that truly makes a difference.