Project Coordinator Jobs

We are looking for a talented graduate or someone with relevant work experience to join our fast-growing and innovative eDiscovery Project Management team. The role involves providing day-to-day support to our project managers in the organization of communication and workstreams across the lifecycle of an eDiscovery matter. It is a dynamic role that allows you to make a significant contribution from day one and gain hands-on experience of how to manage the EDRM process for our clients. A Coordinator reports to the Director and manages communications and tasks for their teammates. We will provide a full onboarding process and continued technical and non-technical development opportunities throughout the role.

Position Reports To:

Director, Client Experience

Essential Responsibilities:

Our Coordinators are responsible for:

• For more complex requests, a thoughtful FLR and follow up with a reasonable ETC window
• Internal Communications
• A CX task for every new request
• Execution of these repeatable tasks
• Creation of daily handoff reports/lists
• Routine reporting needs (weekly baseline report/repeatable project specific reports)
• For quick turn requests, one complete delivery email within SLA window
• FLR within SLA window
• Data processing tasks to DS
• Requested completion date,
• Proper handling/assignment of CX task based on
• Monitoring for jobs stuck in Lineal organization (waiting status via other departments)
• Task complexity,
• Project specific escalation needs
• Queue Management
• Handling initial Relativity user creation/group assignment
• All client communications are followed
• Identify open items that need subsequent email communications/updated ETC
• Submission of consistent daily time tracking
• Additional department tasks, as needed by request
• Setting reasonable due dates for CX director prioritization efforts
• Creation tasks related to new requests
• Prioritize list of work to be handed off to next CX shift
• Data intake tasks to EH
• Assigning out tasks not yet assigned
• Intake of new incoming requests during your scheduled shift
• Identify tasks that may require further escalation, route to escalation points
• Escalating high priority, deadline nearing tasks to leadership
• Valuable client communications including,

Position Qualifications:

• Professional demeanor and strong communication skills, both written and oral
• 1+ years in an administrative role with history of supporting larges teams and at the executive level
• Knowledge of eDiscovery managed review services is a plus
• Working knowledge of excel and experience with timekeeping software required
• Demonstrated ability to work with and coordinate across teams