Project Analyst I Jobs

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you build a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

In taking care of our prospects and customers, our Global Specialty Servicing (GSS) colleagues view each interaction as an opportunity to deepen customer and partner relationships. We not only aim to anticipate and solve customer related problems, but most importantly, opportunities to add value to every interactions. The Global Specialty Servicing Team (GSS) is responsible for managing outsourced telephone partners, who support our servicing network. The business analyst will support our front-office Amex Savings program. This team provides world class service to our banking customers and prospects through both inbound and outbound interactions.

The successful candidate will partner very closely with our outsourced third-party banking business partners in order to drive results, they will develop and have oversight of the materials that are used to support our Customer Care Professionals. The successful candidate will provide data reporting, analytics, invoice management, compliance/regulatory oversite, project support and providing support to our internal and external partner management teams.

Key Responsibilities:

• Review trends and develop remediation plans based on trends identified from the Business Self Testing (BST) and Compliance data reports
• Conduct and provide insights on performance (trends, gaps, remediation needed, etc.)
• Assist with internal and external partner management
• Facilitate and lead weekly Process Meetings and Monitoring sessions as needed
• Collaborate with multiple business units in a multi-layered dynamic environment to drive Shareholder, Customer and Colleague metrics.
• Oversee the HR ID management process, GRAF updates and password resets for all assigned partner colleagues
• Development and maintenance of all Colleague Help Center procedures, job aids, training materials and other partner-related training documents
• Own and provide oversite on B2C and Global Specialty Servicing (GSS) projects
• Assist with strategy optimization and cross functional implementation of new strategies
• Responsible for maintain a budget and invoicing

Minimum Qualifications:

• Organized and strong attention to detail
• Self-starter with strong problem-solving skills and ability to work independently with minimal leader oversight
• Project management skills with a growth mindset
• Ability to multitask and operate effectively in a constantly evolving, dynamic environment
• 1-3 years of experience in call center/telecommunications or partner management
• Strong desire to be a part of a fast-paced banking organization
• Proven ability to build relationships and influencing without authority
• Ability to interact effectively with all levels to influence and drive results
• Skills in Excel required (understanding how to develop and work with formulas, pivot tables, charts, etc.), MS PowerPoint/Word skills
• Strong written and verbal communication skills
• Must be able to work effectively with multiple partners across both the internal organization and external agencies

Preferred Qualifications:

• Bachelor's Degree preferred

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Competitive base salaries
• Free financial coaching and financial well-being support
• Career development and training opportunities
• 6% Company Match on retirement savings plan
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Bonus incentives
• Free and confidential counseling support through our Healthy Minds program
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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