Program Support Manager – Remote

Program Support Manager – Federal Vertical - Remote

TSG Federal is seeking a solution-oriented individual with a customer service mindset to join our Program Management Office (PMO) team. The Program Support Manager (PSM) will act as the relationship manager, contract manager, and primary point of contact for our consultant base working on mission critical programs supporting multiple federal customers across the Defense and Civilian sectors. This individual will join a fast-paced, collaborative, and rapidly growing team that is providing support to the entire division.

Who we are

The Select Group Federal excels in providing IT & Engineering support to customers in the defense and civilian sectors. We consider ourselves a family, headquartered in Huntsville Alabama, and spread out across North America, made strong by our diversity, and drawn together by our common mission of positively impacting lives, one experience at a time. By helping businesses flourish and top technical talent reach their professional dreams, we fulfill our purpose.

Responsibilities:

Active Programs – Relationship Management:

· Manage program scope, schedule, deliverables, funding, employee performance, career growth, and retention.

· Responsible for developing and maintaining relationships with subcontract management personnel within our active programs. Lead monthly Subcontract Program Management Review calls with customers.

· Build relationships and serve as the primary point of contract for our PMO consultant base.

· Serve as a customer escalation point to address issues/concerns regarding our active consultants.

· Responsible for oversight of consultants on our active programs within DOD, Air Force, Army, Navy, DHS, and other Civilian Agencies.

· Approve consultant timesheets on a weekly basis and conduct weekly and/or bi-weekly reviews for any discrepancies.

· Manage and organize daily, weekly, and monthly deliverables utilizing tools such as: Office 365 (Outlook/SharePoint/Excel), internal CRM system, and Monday.com.

· Maintain strong communication and collaboration with other teams across the division.

· Optimize our current contracts and increase employee retention by tracking career growth and promotions into higher LCATs.

· Resolve resource issues in a timely manner and work with the prime contractor Program Managers on performance improvements, timesheet approvals, and promotion opportunities.

· Partner with TSG internal team to help optimize and grow active contracts as well as consultant re-deployments.

· Work with our consultants and prime contracting partners with business development activities on our current programs to help maximize growth opportunities.

· Organize employee travel and expense process when applicable.

· Conduct monthly performance reviews and manage career tracks when applicable.

Requirements:

· 2+ years of experience supporting customers in the public sector including but not limited to Air Force, Army, Navy, DHS, DOJ, and other DOD Agencies

· 2+ years of experience in a contract management or customer-service focused role

· Proven customer service skills and excellent relationship management skills

· Experience working with Program Managers and/or contract management teams

· Strong attention to detail and organizational skills

· Proactive approach to finding solutions and a desire to collaborate with a team

· 4-year degree at accredited College (or equivalent business experience)

What makes us different

Our superpower is in the strength of our connections. We take a consultative approach with our clients, developing award-winning relationships inside Fortune 500 companies. Our team at The Select Group Federal becomes an extension of their clients’ teams, equipped with technical knowledge that help businesses achieve strategic goals while overcoming their organizational challenges.

Love where you work

You’ll have the opportunity to join a tight-knit, fast-growing company that’s making a tremendous impact across industries such as federal, communications, healthcare, technology, utilities, and more.

The way we see it, you have to grow people to grow companies. That’s why we make personal and professional development a priority at TSG. You’ll have access to:

· professional coaching

· world-class training

· programs targeted at developing your whole self, including wellness, mental health, and education assistance.

· a day off for your birthday, an annual company-wide mental health day, and a floating holiday to celebrate a diversity and inclusion holiday of your choice

But we’ve got the usual company perks, as well, including a matching 401K plan, employer paid life insurance and long-term disability, all-expense paid annual President’s Club trip, competitive salary and no-cap commission, opportunity to earn company shares, 12-weeks paid maternity leave and partially paid parental leave, and any equipment and software that you need to do your job.

Diversity, Equity & Inclusion at The Select Group

TSG values the unique perspectives our employees and consultants bring to work and life each day. We're building a culture that encourages, embraces, and celebrates diversity, ensuring we have an inclusive workplace where everyone can be who they are. Together, we're driving innovation and creativity to help our clients succeed and to make our communities stronger. We are here to learn and grow. Join us, and just be you.

Equal Opportunity Employer

The Select Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact [email protected] for assistance.

Connect with us

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Questions? Reach out to our talent acquisition team.