Program Manager Jobs

Position: Program Manager

Remote Position

Ramp Health

Position Summary: The Program Manager is responsible for client event design, implementation, and deployment of onsite clinical services while maintaining high standards of excellence.

Duties and Responsibilities:

• Responsible for the daily operations and success of onsite programs for Clients.
• Uphold Ramp Health’s standards for service delivery, evidence-based practices, content development and delivery, digital technology solutions, HIPAA, and confidentiality.
• Adhering to Client launch, management, and growth best practices, including service planning, reporting, and navigating challenges to service implementation and engagement.
• Maintain a solid working knowledge of our products and services.
• Ordering supplies for programs and ensuring all logistical needs are met within the scope of the program.
• Serve as key contact for field personnel onsite at programs.
• Working collaboratively with various stakeholders on Client-specific strategies across departments to ensure service excellence.
• Host and complete all field personnel training and competency sign-offs.
• Manage end-to-end strategy for client programs, ensuring adherence to scope and timelines and meeting all deliverables.
• Define and prioritize project tasks; develop project schedules and outline team deliverables while collaborating with internal and external teams to ensure project plan can be met.

Qualifications:

• Ability to travel up to 30% as necessary
• Thinks analytically. Able to assess and pivot as necessary.
• Bachelor's degree or equivalent relevant work history.
• Above average Microsoft Office Skills (word, excel, PowerPoint, outlook)
• Takes responsibility.
• Possess strong customer service, interpersonal, presentation, and written and verbal communication skills.
• Be innovative, creative, and adaptable to meet unique client and employee population needs.
• Demonstrate a commitment to excellence, professionalism, and collaboration.
• Effective time management.
• Ability to think strategically, including identifying potential issues proactively.
• Excellent customer service.
• Works collaboratively.
• Have 3-5 years of demonstrated experience in event or program management, customer satisfaction, and service delivery strategy and planning. Experience in the employer wellness industry is preferred.

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