Production Team Member Jobs

A few things you need to know

Our core values are near and dear to our hearts. For us to have equal footing in a belief system, you must live, breathe, and eat B.A.C.O.N!

• Bullshit free zone
• Outrageous customer service
• Constantly curious and creating
• NO Dickheads Allowed
• Act with integrity

If you find yourself saying, “Yeah, right on!” then continue reading. If not, feel free to bail here. We know there won’t be a love connection.

Full disclosure: we’re growing fast, and that means we’re always changing, adapting, and improving. New responsibilities and challenges will surface, and as a member of the ContentBacon team, you’ll be expected to take them on and solve them. So if you’re looking for structure, routine, and a clearly defined role, this job definitely isn’t for you. Ultimately, we’re looking for someone who enjoys a challenge and can solve problems and figure things out without a lot of guidance or drama. ‘Cause there’s stuff we’re still learning, too!

Are you our next ContentBacon Production Team Member?

You might be a fit if...

You’re a rockstar communicator. You love talking to people, both on the team and with our customers. You aren’t afraid to pick up the phone and call when email or chat aren’t getting it done. You take care of our customers in a branded, friendly, proactive, and efficient manner with appropriate follow-up as necessary.

You’re familiar with content marketing; you understand each piece of content we create, can help with the implementation across our customer websites, and you stay up to date with new tools and practices.

You’re extremely well organized. You are comfortable managing a lot of moving pieces at different stages, and following up on what you need. You can manage your calendar, keep tabs on specified and implied action items, and raise your hand when you need help. Comfortable in a fast-paced environment and able to adjust your daily schedule as urgent things come up without being frazzled or overwhelmed by it.

You’re a natural solution creator. You look for ways for you and your team to work more efficiently and you create positive change in the teams you’re a part of. You step up and create a solution rather than wait for one to be created for you. Whatever-it-takes attitude around problem-solving: You don’t get dramatic. You grab the bull by the horns and take pride in figuring it out. For anything you don’t know, you can do the research and figure it out on your own or ask the right questions from the right people to get what you need to move forward.

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Key Responsibilities

Creating an amazing customer experience: You’re part of a team-based approach to taking care of our customers. You’ll help onboard new accounts, and answer customer questions regarding their content subscriptions, projects, and requests. You’ll compile results and assist in recommending changes to subscriptions, adding-on projects, and overall changes to achieve better results. You’ll handle technical issues if they come up, and do it while leaving our customers feeling taken care of.

Content Publication and Marketing Automation: You’ll need to understand the role of marketing automation in an inbound marketing strategy. You’ll help to set up accurate ad campaigns with landing pages, email drips, and workflows and help optimize campaigns. Working knowledge on platforms like HubSpot, Google Analytics, WordPress, LinkedIn Campaign Manager, Facebook Business Manager, and more are crucial to success in this role! You'll be asked to do anything from posting basic blogs, to setting up complex drip campaigns with advanced logic, A/B tests, and smart content.

Social Media Management: You’ll be responsible for our customers’ social media calendars. This means ensuring all posts are delivered by our editors and scheduled in our social media management platform on schedule (of course), but it also means reading through what’s in the lineup and ensuring that similar content isn’t scheduled back to back, that time-sensitive posts are prioritized, and doing quality control to ensure the posts go live with the appropriate image and link.

Newsletter builds and sends: You’ll help build our customers’ monthly newsletters in a variety of email marketing platforms including MailChimp, ConstantContact, iContact, HubSpot, and InfusionSoft. You’ll be responsible for making sure the formatting stays intact while updating the content of each newsletter, as well as the internal- and customer-facing review processes. You’ll also be responsible for checking open and click-thru rates to gauge the performance of each campaign.

SEO & Analytics: You’ll help generate baseline reports and track activity, as well as other research-based tasks. You are certified in Google Analytics, an expert in Google Tag Manager, and can manage and track goals through these tools. You’ll be expected to perform regular quality checks and basic backend SEO on pages and posts. You’ll also help generate baseline reports, track activity and generate reports, as well as other research-based tasks.

Content Performance Data Tracking & Reporting: More than just setting up the analytics and tracking, you can gather the data and report on the results. You can support our Content Marketing Concierges going into strategy conversations, can convert data into visualizations that impress and tell a compelling story.

Qualifications

• Basic technical knowledge of HTML/web publishing.
• Impeccable verbal and writing skills with attention to detail, grammar, and style.
• Proficiency with common CRMs and CMS systems. HubSpot, WordPress, social media platforms, social media management tools, email marketing platforms, Google Analytics, Google Search Console, AHREFs, and many of the tools in a marketer’s toolbox.
• Minimum of 2 years experience with project management.
• High-speed internet and a functional computer are required.
• Preferred Certifications: Google Analytics, HubSpot Marketing, Sales, Service, and CMSCertified
• Minimum of 2 years of experience implementing digital content, social media, and email marketing.
• Bachelor’s degree preferred.

This position may start part-time for a few weeks to make sure we're a great match for each other. Like the rest of our team, this position is remote!