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Production Reliability Engineer - Agile Release Train

Company

Early Warning Services
Address , Scottsdale, 85260, Az
Employment type FULL_TIME
Salary
Expires 2023-07-19
Posted at 1 year ago
Job Description
Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.
From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.
With new state-of the-art offices in Scottsdale, AZ (Headquarters) and Chicago, IL – plus a growing presence in San Francisco – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Illinois, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. On exception we will hire in secondary locations such as District of Columbia, Florida, Georgia, Maryland, Nevada, North Carolina, South Carolina, Texas and Virginia. We are not actively recruiting in Colorado, Rhode Island or Washington.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.

Join us and make your mark on what’s next in fintech.
  • Applicants must be authorized to work for any employer in the United States. We are unable to sponsor an employment Visa for this position.
Support and conduct code deployments
Overall Purpose
This position is responsible for stability, performance, and growth of key business platforms. Partnering with Development closely and new functionality with a focus on application performance and stability.
Essential Functions
  • Support the company commitment to risk management and protecting our integrity and confidentiality of systems and data.
  • Create, update, organize, share information and documentation focused on applications, services, infrastructures, business requirements, testing, and other processes and/or procedures.
  • Provide input and guidance to platform projects to ensure reliability, scalability, current functionality, capacity, and application performance Service Level Agreements (SLA’s) are met
  • Prioritize, managing and keeping current tasks, stories, and assignments within team Kanban board
  • Responsible for second and third level business functional and systems support including coaching support engineers on code deployment to Production environments
  • Provide training and mentorship to Production Reliability Engineers, and Production Control Analysts
  • Managing and replacing certificates as required
  • Participate and contribute to Agile Release Train (ART) meetings (grooming, sprint reviews, standups etc.) and support work to complete the company’s objectives while maintaining EWS control standards
  • Working closely with Product Owners, Architecture, Security, Engineering, and other teams to collaborate and agree upon requirements, priorities, etc.
  • Assist in creation, standardization and use of external communications to notify customers with timely notice of upcoming maintenance activities or application impacts
  • Review and help clarify, update, and manage Business Review Documents (BRD), Production Readiness Checklists (PRC) or Non-Functional Requirements are appropriately completed and made available to team members to review
  • Partner with all integrated applications and teams in Identifying, clarifying, collaborating, and executing infrastructure upgrades and vulnerability remediation
  • Identify areas where efficiencies and/or automation could improve processes, reduce, or eliminate manual processes, reduce risk, and provide a better user experience. Working with others to architect the solution, create the epics or stories required, prioritize, test, implement and measure the improvements.
  • Provide or automate reports and status updates for timely delivery required for projects, leaders, and others.
  • Document, manage and support code deployments into the User Acceptance Testing (UAT) environment, and performing the appropriate functional, regression, performance, and other assisted testing requirements; once validated, create Kanban stories to support staff for off-hour deployments within approved change windows
  • Identify application performance challenges from monitoring, customer feedback, or team member feedback and suggest technical solutions to product or ART teams to increase performance and remove customer friction
  • Assist in, triage, manage, and support incidents tickets and their corresponding Service Level Agreements
Minimum Qualifications
  • Effective verbal and written communications skills.
  • Advanced knowledge of platform architecture systems and requirements.
  • Education and/or experience typically obtained through completion of a bachelor’s degree in Computer Science, Business, or related field.
  • Knowledge of Information Technology Infrastructure Library (ITIL) and Information Technology Service Management (ITSM) disciplines, practices, and procedures
  • Ability to analyze problems and review multiple alternate solutions including analysis of advantages and disadvantages and make decisions.
  • Knowledge and/or experience in financial institution operations related to assigned platform capabilities.
  • Background and drug screen.
  • Ability to manage multiple priorities
  • Strong attention to detail and accuracy.
  • Minimum of 5 or more years of related experience
  • Ability to relate business needs to system capabilities and to fully understand the role of the systems and impacts to the business.
  • Demonstrated experience in development, project management, and requirements gathering for systems performance and reliability.
Preferred Qualifications
  • Knowledge and/or experience with customer implementations is a plus.
  • Amazon Cloud certification

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.
Physical Requirements
Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling, and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.
Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.
Some of the Ways We Prioritize Your Health and Happiness
  • Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
  • Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
  • 12 weeks of Paid Parental Leave
  • Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
  • 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

And SO much more! We continue to enhance our program, so be sure to
check our Benefits page here
for the latest. Our team can share more during the interview process!

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.