Product, Process, & Content Specialist

Description

About Us:

Cognism is market leader in international sales intelligence. Access to our premium data, has helped a wide variety of global revenue teams change their approach to prospecting, leading them to predictable and prosperous outcomes.

As we grow, one of our main objectives is to continue hiring individuals, who are both a professional and cultural fit for Cognism. Our company values are at the core of everything we do!

At Cognism;

We are Nice!

We’re Collaborative. We’re in this together!

We’re Solution-Focused. For every problem, we’ve got a solution!

We’re Understanding.

We Celebrate Individual Contributors.

We are committed to creating a diverse and inclusive global workplace, which encourages you to achieve any goals you may have, while having fun along the way!

For more information on Cognism’s intuitive sales intelligence platform, powered by world-leading data, compliance and targeting, please visit www.cognism.com

The Role

As the Product, Process, & Content Specialist at Cognism, you will own all content used by sales. This includes all knowledge management policies/tools, processes for sales workflows, and educating our sales team on the product. You have a passion for our product and get excited by helping to tell our story by partnering with cross-functional teams and maintaining a well-structured, organized documentation system.

Key Responsibilities

• Contribute to the ongoing development and implementation of the Sales Enablement strategic delivery plan and onboarding materials
• Maintain internal support training materials via Seismic, Lessonly, and other sales tools
• Manage structure and users for internal content management platform (Seismic)
• Liaise with revenue leaders to provide feedback on usage of relevant documents and promote improved usage where required
• Review existing content and processes, recommending changes to promote constant elevation and enhancement of revenue processes
• Liaise with internal departments to ensure required documents are built and kept up to date
• Assess impact of business / product change, and identify how content or processes need to be maintained or updated to assist changes
• Assist in the production of onboarding training materials

Requirements

Knowledge

• High level knowledge of Cognism products
• Undertake professional development activities and training and attend meetings as appropriate to continue personal career and skills development
• Clear understanding of the departments that interact with revenue and own content which is used by revenue, including legal, marketing, finance, security and operations
• Clear understanding of revenue based processes
• Undertake any other reasonable request from managers and colleagues

Competencies

• Flexible
• Competent in the use of Microsoft Office programmes
• Ability to work as part of a team and independently
• Excellent written communication / technical authoring skills
• Loves a good file and folder structure
• High attention to detail
• Ability to analyse key process gaps
• Good verbal communication skills at a variety of levels
• Excellent project management skills

Benefits

• Access to Cognism’s Employee Assistance Program with Health Assured.
• Access to mental health support and services from Spill.
• Regular talks, ‘community’ events and social activities.
• Access to private medical, dental and vision insurance schemes.
• A day off for your birthday!
• Monthly Wellbeing Allowance.
• Access to 401K scheme.
• 20 days’ holiday allowance, plus all the usual public holidays.