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Product Manager, Marketplace Quality (Trust And Safety)
Company | Upwork |
Address | Washington, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet,Human Resources Services |
Expires | 2023-10-12 |
Posted at | 8 months ago |
Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to large, Fortune 100 enterprises with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential.
- Partner with our Customer Support and Policy teams to better understand the circumstances under which we find users circumventing, and assess our current policy and product solutions for gaps.
- Partner with our Research and Experience Design teams to understand the motivations behind circumvention as part of developing educational tools and programs aimed at changing this behavior.
- Partner with our Scam Prevention team to identify opportunities to collaborate on product solutions that can overlap to reduce both scam and circumvention activity.
- Define metrics for ensuring accountability and measurable results as part of improving the health of the marketplace.
- Develop a strategic, multi-layered product roadmap for 2023 and beyond aimed at eliminating circumvention and improving trust in the marketplace.
- Comfortable adapting to evolving goals and priorities.
- Experience working with marketplace policy managers in developing enforcement strategies that change user behavior.
- Experience developing behavior changing, in-product education.
- Experience designing sound risk management experiences that stop bad actors with minimal impact to healthy growth.
- At least 2 years prior experience as a product manager within a trust & safety, fraud, or risk management team.
- Prior experience as a product manager in an online marketplace.
- Curiosity and an eye for anomaly detection and spotting trends.
- Creativity and a desire to try new things to learn.
- Effective at delivering sound product solutions in both quantitative areas, and areas with no data and limited known information.
- Experience working with analysts & machine learning experts to develop both rules-based detection and machine learning models.
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