Product Design, Associate (Chase Premium Travel)

Financial management tools should demonstrate the same care and craft as consumer software, designed for the contemporary user and with human-centered practices in mind.Sen Senior Product Designers are part of multi-disciplinary teams, including Experience Researchers and Content Designers, committed to designing the future of banking.
Job Summary
As a Senior Product Designer, you will be joining the Design & Customer Experience (DCE) team that is dedicated to Chase's Premium Travel business, a developing segment of Chase's established travel portfolio.
In this role, you will conceptualize, structure, and detail our user experiences within the context of a broader user journey. You will partner with Product Managers and Engineers, involved in prioritization, planning and decisions along the way to execution. You don't need to be an expert at every step, but your leadership will enable you and those who partner with you to execute at a high level of quality.This is an exciting time to join the DCE team, which is highly collaborative and supportive.
Job Responsibilities

• Ideate and prototype to explore different options, including unexpected, but still workable solutions
• Diagram the interactivity of the product ecosystem, including omnichannel service and feature interactions, with user flows and wireframes
• Participate in upfront user research to better understand user needs and behaviors, and usability testing to see how your solutions work for users, with the support and guidance of Experience Researchers
• Detail UI design that brings our solutions to life
• Advocate for the users' perspective when collaborating with Product Managers and Engineers to plan roadmaps, gather requirements, and structure the work
• Design and re-design high-end product experiences supporting Chase's highest net worth customers along their travel journey

• Present work, connecting design decisions to desired business impact

Required Qualifications, Capabilities and Skills

• Degree in relevant design discipline (e.g. Interaction Design, HCI, User Experience Design), certification from credible bootcamp or similar accelerated learning program, or equivalent work experience
• Ability to synthesize complex, interdependent, and sometimes competing needs
• Portfolio which demonstrates your design approach, delivery of user-centered product solutions, and understanding of technical and business constraints informing your design decisions
• Keen awareness of when to hold the line on methodological rigor and when to adapt to the changing needs of a project or program
• Experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products
• Advanced skills in Interaction Design as well as either Visual/UI Design or Information Architecture; Intermediate ability in adjacent skills such as User Research or UX Writing
• Experience across multiple release cycles working closely with design, product management and development teams to realize experiences using agile project management

Preferred Qualifications, Capabilities and Skills

• Familiar with HTML, CSS, and JavaScript, frameworks such as React, and mobile UI standards
• Has shipped multiple successful digital products, demonstrating user- and human-centered design approaches
• Demonstrated understanding of how design connects with broader business value
• Experience designing ecommerce products and working with luxury or lifestyle brands

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

Base Pay/Salary
Jersey City,NJ $83,600.00 - $110,000.00 / year