Product Analyst Jobs

As a Product Analyst, you will be a part of the Engineering organization on the Product Management team. You will collaborate with a talented cross-functional team of Product Managers, Analysts, Engineers, UX Designers, and Product Success Managers to set goals, track and measure digital product performance and provide data-driven insights to help us make decisions on how we evolve our mobile, web and internal user applications.

What you’ll do

• Proactively reaches out to business partners, engineers, and analysts as necessary
• Build and maintain tracking documentation
• Build reports and complete ad-hoc analysis requests to sustainably track performance to goals; promote a culture of accessible, self-service data
• Actively participate in the analytics community; identifying opportunities to improve data processes and working closely with our data engineering team as new opportunities arise
• Develop measurement plans for feature releases, defining success metrics and articulate how those metrics translate to business value
• Conduct product analytics audits, develop a thorough understanding of existing measurement and tracking plans, and gaps
• Develop tracking requirements for web, mobile and internal platform applications to enable future analysis on product performance, user behavior and insights
• Ensure data is accurate and visualized in a way that helps drive insights and decision making
• Conduct regular performance readouts and proactively present findings and insights with your team, including clear and concise recommendations and education on the rationale behind product decisions
• Develop an in depth understanding of our users, their goals and journey
• Work closely and actively with your product team to align cross-team work, share ideas, and continue to cultivate a positive insights culture inside and outside the engineering team

Who you are

• Experience developing data requirements and measurement plans
• Innate curiosity, seeking to understand the “why” behind the numbers
• Experience working with event-based tracking platforms on web and mobile applications; Google Analytics, Google Tag Manager, Amplitude or Mixpanel experience preferred
• Excellent written and verbal communication, taking complex information and sharing it simply
• Background in experimentation; experience running and analyzing A/B and multi-variate tests in an e-commerce organization
• 2+ years in an analytics role, with experience evaluating user behavior across web, mobile, and internal platforms
• Exposure to various customer relationship software platforms: Salesforce, Zendesk or similar tools a plus
• Excellent attention to detail and organizational skills
• Experience joining, transforming, and consolidating data from structured and unstructured data sources; familiarity with SQL or Snowflake a plus
• Experience working with data visualization tools, including Tableau

Why you’ll love working here

Work in our beautiful Cambridge office where you’ll enjoy comprehensive professional development, frequent social programming, and employee-run social groups (including our “EFinity” groups: Black@EF, LGBTQ+@EF, Latinos@EF, API@EF, Jewish@EF, Indigenous@EF, and Parents@EF). You can expect:

• Paid international business travel
• Eligibility for our Workplace Flexibility Program: our pilot hybrid work model with up to two days working from home per week, after your initial onboarding
• EF program discounts including travel, language schools, childcare, and more
• Discounts at local venues and businesses
• Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts
• 25% company match on your 401(k)
• Dependent care, healthcare, and commuter flexible spending accounts (FSAs)
• Four weeks paid vacation your first year and ten paid holidays
• Excellent medical, dental, and vision coverage, along with life and disability insurance
• Wellness benefits and a yearly fitness reimbursement

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, São Paulo, Shanghai, Stockholm, Zürich, and more. Learn more at https://www.ef.com.