Practice Manager Outpatient, Bayview

BayView Professional Associates help individuals and families dealing with emotional or psychological issues that interfere with their ability to function in their day-to-day living. Our professional clinicians assess our patients’ concerns and then determine the appropriate treatment or referral. The Bayview Therapist utilizes best practice clinical interventions to address both mental health and substance abuse problems. Through various psychotherapeutic strategies the clinician and the client engage to provide relief from their presenting symptoms.

Operational

• Lead your team members in an effective management style that maintains professionalism and encourage “Best Practices.”
• Ensure that daily, weekly, and monthly reports and processes are completed in regards to insurance verification, appointment reminders, scheduling, etc.
• Set operational checks and balances to ensure accuracy of front-desk patient collections.
• Coordinate with the Business Office Manager, Assistant Director of Practice Management, and others to ensure that patient demographic and insurance data is collected and entered into Avatar correctly
• Responsible for training and the education of all employees supervised to ensure the highest level of customer service and financial operations.
• Maintain efficient telephone triage, appointment scheduling, registration, patient flow and discharge procedures to enhance patient satisfaction and physician productivity.
• Implements quality initiatives to improve provider and patient satisfaction surveys.
• The Practice Manager maintains efficient and accurate day-to-day operations of the medical office.
• Provide recommendations and follow up actions for operational inefficiencies.
• Ensure proactive measures are taken with regard to changes that may impact supervised programs.

Personnel

• Update/Develop training manuals as necessary.
• Problem-solve to improve staff performance and program needs.
• Keep Assistant Director of Practice Management abreast of employee issues and corrective actions.
• Conduct routine trainings to ensure staff is up-to-date on organization-specific changes and best practices.
• Maintain accurate employment files at program levels.
• Conduct regular/routine staff meetings. Minutes from meetings should be sent to supervisor. Follow-up/action items should be clear/concise and plans are clearly set forth.
• Facilitate onboarding of new employees as it relates to specific programs.
• Encourage employee motivation, professional development and satisfaction.
• Review accounts and insurance benefits with staff members for accurate interpretation of patient financial responsibility.

Organizational

• Accepts and employs suggestions for improvement.
• Treats consumers with care, dignity and compassion.
• Is pleasant and cooperative with others, including consumers and families.
• Documents in a timely fashion per AltaPointe policy.
• Follows AltaPointe policies and procedures.
• Seeks supervision and consultation as needed.
• Personal values don’t inhibit ability to relate and care for others.
• Administrative and other related duties as assigned.
• Accesses appropriate community resources according to consumers’ needs.
• Supervision and consultation.
• Actively participates in AltaPointe committees as required.
• Documents in a clear, legible, and concise manner.
• Accurately completes assigned tasks in a timely manner.
• Courteous and respectful attitudes towards consumers, visitors and co-worker.
• Respects consumers’ privacy and confidentiality.
• Is sensitive to the consumers’ needs, expectations and individual differences.
• Actively works to enhance skills.
• Assists consumers and visitors as needed.
• Maintains current license and requirements for renewals and certifications, if applicable.
• Record keeping.

Physical Requirements of the Job

• Forward reaching, reaching out to front, and overhead reaching with up to 5 pounds to 15 is performed when filing records and charts.
• Must be able to stand for long periods of time, continuously bend, stoop, kneel, crouch, reach and lift at least 10 pounds.
• Lifting up to 10 pounds.
• Forward reaching, overhead reaching and reaching down while filing medical record that can range up to 15 pounds.
• Strong grasp/pinch grip needed to use keys in doors and to handle medical records.
• Carrying up to 10 pounds to transport small quantity of charts various distances in facility.
• Grasping to turn keys in doors throughout facility, grabbing files/paperwork
• Lifting various ranges from the floor to overhead throughout the day with up to 15 pounds (medical records and supplies).
• Standing and walking frequently throughout shift and to various locations in the facility to file charts and put up supplies.
• Step ladder climbing frequently to access higher shelves for filing and stocking/retrieving supplies.
• Carrying up to 15 pounds various distances.
• Continuous sitting (extended sitting) up to 2 hours at a time until break or lunch.
• Reaching forward to place paperwork on a document stand.
• Fine manipulation/dexterity to use computer, write and handle medical records paperwork.
• Fine manipulation/dexterity for data entry, writing and handling paperwork.
• Sitting can be in frequent bursts up to 10 minutes. Extended sitting can be up to, but limited to 1 hour.
• Must have visual acuity in at least one eye and manual dexterity.

Bachelor degree or equivalent combination of education and experience. Minimum 3 years' experience managing a medical practice required.

Must be proficient with computer applications including Microsoft Office Suite, EMR and medical billing software and have working knowledge of HIPAA.

Preferred experience in medical practices to include credentialing, outpatient best practices, coding and billing.