Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Registered Nurse (Rn) - Remote Work From Home $ 34.00/Hour!
Recruited by Carenet Health 8 months ago
Address Austin, TX, United States
Part Time Work From Home Typing / Data Entry Clerk – Remote
Recruited by Jobconversion, LLC 8 months ago
Address El Paso, TX, United States
Part Time Work From Home Typing / Data Entry Clerk – Remote
Recruited by Jobconversion, LLC 8 months ago
Address Fort Worth, TX, United States
Full & Part Time Work From Home Typing / Data Entry / Remote
Recruited by Jobconversion, LLC 8 months ago
Address Dallas, TX, United States
Work From Home Jobs - Data Entry - Customer Service - Typing
Recruited by AllStaff Staffing & Recruiting 8 months ago
Address Colorado, United States
Data Analyst | Work From Home
Recruited by TELUS International AI Data Solutions 8 months ago
Address Dallas, TX, United States
Remote Sales Rep - Work From Home, Great Training, No Cold Calls
Recruited by ASG National 8 months ago
Address Denton, TX, United States
Work From Your Phone Opportunity
Recruited by LC EXCLUSIVE 8 months ago
Address Houston, TX, United States
Appointment Setter - Work From Home - Hiring This Week
Recruited by Fulcrum Group tx 9 months ago
Address Amarillo, TX, United States
Remote Sales Rep - Work From Home, Great Training, No Cold Calls
Recruited by ASG National 9 months ago
Address Pflugerville, TX, United States
Work From Home Customer Success Director
Recruited by Workling 9 months ago
Address Houston, TX, United States
Data Entry Work From Home
Recruited by Ricks Pool Service 9 months ago
Address El Paso, TX, United States
Data Entry Work From Home
Recruited by Ricks Pool Service 9 months ago
Address San Antonio, TX, United States
Data Entry Work From Home
Recruited by Ricks Pool Service 9 months ago
Address Dallas, TX, United States
Data Entry Work From Home
Recruited by Ricks Pool Service 9 months ago
Address Texas City, TX, United States
Senior Director, Time Away From Work
Recruited by Albertsons Companies 9 months ago
Address Plano, TX, United States
Data Entry & Sales Agent - Work From Home
Recruited by Jobconversion, LLC 9 months ago
Address San Antonio, TX, United States
Remote Sales Rep - Work From Home, Great Training, No Cold Calls
Recruited by ASG National 9 months ago
Address San Marcos, TX, United States
Remote Sales Rep - Work From Home, Great Training, No Cold Calls
Recruited by ASG National 9 months ago
Address Katy, TX, United States
Remote Sales Rep - Work From Home, Great Training, No Cold Calls
Recruited by ASG National 9 months ago
Address Georgetown, TX, United States
Phone Support Associate (Work From Home)
Company | Modern Health |
Address | Webster, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Mental Health Care |
Expires | 2023-05-09 |
Posted at | 1 year ago |
Join a mission driven Member Operations team that is focused on enhancing and supporting the member journey. The ideal candidate thrives in an environment where they are able to both help individual members and build operational processes that will enable their function to scale. They appreciate the complexity of a member's mental health journey and will go above and beyond to make it the best possible experience. They love solving complex technical problems, analyzing member trends, and working cross-functionally with other stakeholders. The role will be on the Member Support team and will report to the Member Operations Manager.
What You'll Do-
What You'll Do-
- Make recommendations to improve effectiveness and efficiencies of tools through development and adoption of best practices and standardized procedures
- Assist in developing a long-term support strategy that can enable large enterprise sized launches
- Develop a deep understanding of the Modern Health member journey and the various support touch points along the way
- Complete other special projects as needed
- Support members via phone and ensure they are receiving the best level of care in a timely manner
- Manage member escalations and find creative solutions to get them access to care
- Empathetic and loves helping others, especially when it comes to their mental health journey
- 1-2 years of phone support experience at an early stage start-up, technology or healthcare company
- Excellent organizational skills and a keen eye for detail
- Strong verbal and written communication skills
- Ability to create clear and thoughtful documentation
- Works well with different kinds of people and is great at building relationships
- Enthusiastic and methodical when it comes to problem solving and then leveraging data to come up with creative and impactful solutions
- Experience and comfort utilizing a CRM like Kustomer, Talkdesk, and/or Zendesk
- Ability to thrive in a rapidly changing environment, continuously learn, and successfully manage projects with a sense of urgency
- 100% coverage for Medical / Dental / Vision / Disability / Life Insurance (and dependents covered at 50%
- High deductible health plan option with health savings account
- Flexible PTO
- Company-wide mental health days
- Modern Health product or equivalent cost of external care
- Fundamentals:
- Unlimited career growth opportunity
- Family Support:
- Childcare
- Family Forming Benefit through Carrot
- Parental leave policy
- Professional Development Stipend
- Professional Development:
- Financial Wellness:
- Financial planning through Origin
- 401k
- But wait there's more...!
- Mental Wellness Benefit
- Natural Disaster Relief Stipend
- Cell Phone Reimbursement
- Mod Squad Community: Virtual events like active ERGs, holiday themed activities, team-building events and more!
- Annual Wellness Stipend to use on items that promote your overall well being
-
Systems Analyst - Excel, Xml, Sql, Scripting
By CyberCoders At Salt Lake City, UT, United States 8 months ago
-
(Senior) Finance & Shared Services Manager
By Catholics For Choice At Washington, DC, United States 8 months ago
-
Paralegal - Probate Administration
By CyberCoders At Miami, FL, United States 8 months ago
-
Account Executive - Automotive Software
By ECW Search At United States 8 months ago
-
Construction Project Coordinator Jobs
By CyberCoders At River Falls, WI, United States 8 months ago