Pharmacy Technician - Retail

• Provides patient with excellent customer service by being greeting them and offering assistance to have a positive experience. Escalates concerns to the pharmacist if needed.
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.
• Performs duties as assigned by Pharmacy Manager or other Pharmacist including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
• Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of compliance requirements, and processes invoices, notifies pharmacist of shortages
• In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with policies and procedures.
• May participate in Med to Bed program to assist patients discharging from the hospital to acquire medications which requires meeting and speaking with patients.
• Responsible and accountable for registering all related sales on assigned cash register, collects and handles cash as required. Assists in locating products. Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians. Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.

DCH Standards: